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Management Mistakes in Healthcare
Identification, Correction, and Prevention

$68.00 (G)

Richard J. Davidson, Paul B. Hofmann, Frankie Perry, John Abbott Worthley, Wanda J. Jones, Carol Bayley, John A. Russell, Benn Greenspan, Emily Friedman, Trudy Land, Mark R. Neaman, Robert S. Bonney, Ruth M. Rothstein, Joyce A. Godwin, Fred L. Brown, Robert Nicholls, Andrew Wall
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  • Date Published: April 2010
  • availability: Available
  • format: Paperback
  • isbn: 9780521535946

$ 68.00 (G)
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About the Authors
  • While increasing attention has been directed recently toward recognizing and reducing medical errors, healthcare organizations have yet to benefit from a similar scrutiny of management mistakes. Serving as a call to action for health care managers throughout the world, this book addresses the information gap on this critical issue.

    • Experts in the field describe and analyse healthcare mistakes
    • Uses cases and commentaries
    • Indicates procedures to produce better outcomes
    Read more

    Reviews & endorsements

    "Books like this can be heavy going, but I was surprised to find that all the people involved provided commonsense advice, rendered in mostly nonacademic prose."
    Healthcare Hospitality

    "This book's combined set of thoughtful essays and case studies on management mistakes is an ideal way to promote a management culture of ethical decision-making, integrity, transparency, good judgement and accountability. Hofmann and Perry's book is a must-read for health care CEOs, trustees, strategists and medical leaders."
    Gail L. Warden, President Emeritus, Henry Ford Health System, Detroit, MI

    "This enlightening work demonstrates that just as clinical errors have the potential to inflict harm, so, too, do mistakes made in the management suite. The authors draw on a series of well-designed case studies to illustrate the various ways that mistakes happen and their impact on health care organizations. Unlike medical errors, the impact of management mistakes may not be realized until months and years in the future. Throughout this edited work, the importance of acknowledging errors and learning from mistakes is emphasized. Management errors are not always obvious and they can easily be hidden or obscured. Still the authors advocate that effective managers will create a climate that promotes disclosure of missteps. Management Mistakes is an essential read for health care managers at every level and in every segment of the field."
    Mary E. Stefl

    "This significant compilation of essays and case studies extends the vistas of the 1999 IOM report on error in health care to the realm of health care management. In so doing, it introduces the important concept of decision systems and their design and execution, and illustrates the critical impacts of organization culture (whose origins lie with the CEO) on performance. Here, the etiologic distinctions between individual responsibility and organization system design (for which the CEO is also ultimately responsible) blur, but the eventual implications for patient safety and health care quality are at least as great as they are on the clinical side. This book is must reading both for today's health care executives and for those who aspire to lead health care organizations tomorrow."
    Dennis S. O'Leary,

    "In an era where the imperative to improve health care quality and patient safety is clearly understood and accepted, Paul Hofmann and Frankie Perry have expanded the definition of quality to include management decision making. Management Mistakes in Healthcare breaks new ground, raising issues that healthcare executives and their organizations need to consider seriously."
    Gary A. Mecklenburg, President and CEO, Northwestern Memorial HealthCare, Chicago, IL

    "Management Mistakes in Healthcare is an important addition to the conversation on how to eliminate preventable errors in healthcare institutions. Up to now, the focus has been on the errors that occur in clinical practice. But decisions by healthcare managers and leaders are every bit as critical to patient care and the services patients rely on as those made by clinicians. The authors provide a robust framework for understanding these mistakes and a valuable discussion of how best to prevent them. The case studies, drawn from a wide range of healthcare settings, offer valuable insights for managers, leaders, clinicians, and patients alike."
    David Lawrence, M.D., Chairman Emeritus of Kaiser Foundation Health Plan and Kaiser Foundation Hospitals, Oakland, CA

    "Hofmann and Perry have created a ground-breaking book - provocative, comprehensive and a breath of fresh air in today's ethically-challenged managerial climate. Particularly enjoyed the U.K. perspectives and chapter 15, the Hofmann/Perry synopsis, is very strong! Should become the standard ethics text for graduate study in healthcare management."
    Pat Hays, Former president of the Blue Cross Blue Shield Association, Chicago, IL

    "This book poses some of the most difficult questions in our profession. At times, I found myself in complete agreement with the authors and, at other times, arguing violently with them. The line between a decision that carries a known risk and one that borders on dereliction of duty is blurry. If the point of the book is to cause the reader to re-examine long-held positions and to take stock of one's career, the authors have succeeded. It is also an excellent blueprint for evaluating future choices." L
    eo Greenawalt, President and CEO, Washington State Hospital Association, Seattle, WA

    "Paul Hofmann, Frankie Perry, and their illustrious contributors have done a superb job at addressing an issue no one wants to discuss. Only by understanding the causes of our mistakes can we prevent them in the future. Those we serve have the right to expect no less of us."
    Thomas C. Dolan, Ph.D., FACHE, CAE, President and CEO, American College of Healthcare Executives, Chicago, IL

    "...this book is a welcome first attempt to redress the balance and start examining managerial errors in the way medical errors have been scrutinized of late."
    Journal of the Royal Society of Medicin, Nick Black, London School of Hygiene and Tropical Medicine

    The important insights provided in the first several chapters are ones the reader will want to return to often...Hofmann and Perry have made a realistic and significant contribution in creating a primer for today's health care executive.
    Kathryn H. Ruscitto, Senior Vice President, St. Joseph's Hospital Health Center

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    Product details

    • Date Published: April 2010
    • format: Paperback
    • isbn: 9780521535946
    • length: 276 pages
    • dimensions: 244 x 170 x 15 mm
    • weight: 0.44kg
    • availability: Available
  • Table of Contents

    Notes on the contributors
    Foreword Richard J. Davidson
    Preface
    Acknowledgements
    Part I. Addressing Management Mistakes in Healthcare:
    1. Acknowledging and examining management mistakes Paul B. Hofmann
    2. The context of managerial mistakes John Abbott Worthley
    3. Identifying, classifying and disclosing mistakes Wanda J. Jones
    4. What medical errors can tell us about management mistakes Carol Bayley
    5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan
    6. A question of accountability Emily Friedman
    Part II. Case Studies of Mistakes in Healthcare Management:
    7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry
    8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land
    9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman
    10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney
    11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein
    12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin
    13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown
    14. UK review of selected cases Robert Nicholls and Andrew Wall
    15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry
    Suggested further reading
    Index.

  • Editors

    Paul B. Hofmann

    Frankie Perry, University of New Mexico

    Foreword

    Richard J. Davidson, American Hospital Association

    Contributors

    Richard J. Davidson, Paul B. Hofmann, Frankie Perry, John Abbott Worthley, Wanda J. Jones, Carol Bayley, John A. Russell, Benn Greenspan, Emily Friedman, Trudy Land, Mark R. Neaman, Robert S. Bonney, Ruth M. Rothstein, Joyce A. Godwin, Fred L. Brown, Robert Nicholls, Andrew Wall

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