Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
International Legal English
A Course for Classroom or Self-study Use
International Legal English Second edition is the definitive course for students who need to work in the international legal community.Authors: Jeremy Day, Translegal®English Type: International EnglishCEF Level: B2 - C1Publication date: July 2011
Thank you for your feedback which will help us improve our service.
If you requested a response, we will make sure to get back to you shortly.×