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Coursebook with Audio CD
Call Center English Skills
Authors
English Type
American English
Availability
In stock
Click to buy or for distribution questions via Loescher EditoreLoescher Editore
Product description
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
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Trainer's Manual
Call Center English SkillsCONTACT US develops high-end professional English language communication skills for the BPO industry.
Authors: Jane Lockwood, Hayley McCarthyEnglish Type: American EnglishCEF Level: B2 - C1Publication date: March 2011
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