Be My Guest
Product description
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
A Student's Book and Teacher's Book are also available.
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Coursebook with Audio CD
Call Center English SkillsCONTACT US develops high-end professional English language communication skills for the BPO industry.
Authors: Jane Lockwood, Hayley McCarthyEnglish Type: American EnglishCEF Level: B2 - C1Publication date: November 2009
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