Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
Also in this subject
Cambridge English for Job-hunting
Student's Book with Audio CDs (2)
A short self-study or classroom course (40-60 hours) for professionals and students who need to apply for jobs in English.Author: Colm DownesEnglish Type: British EnglishCEF Level: B2 - C2Publication date: November 2008
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