Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
Cambridge English for the Media
Student's Book with Audio CD
A short self-study or classroom course (40-60 hours) for media studies students and professionals working in advertising, journalism and other media-related occupations.Authors: Nick Ceramella, Elizabeth LeeEnglish Type: British EnglishCEF Level: B1Publication date: November 2008
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