Product description

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.

A Student's Book and Audio CD are also available.

Key features

• Short, easy-to-use units that focus on improving the skills that students need for work such as fluency, grammatical accuracy, pronunciation and vocabulary.
• Personal job files in the Student's Book enable students to keep a record of their work, giving them a real sense of progress and achievement.