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Coursebook with Audio CD
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

In stock

Mixed media product
1 Paperback, 1 CD-Audio

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Format

Mixed media product

Part of

ISBN

9780521124737

Date Published

November 2009

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

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