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Trainer's Manual
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

Available

Format

Paperback

Part of

ISBN

9780521178587

Date Published

June 2010

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

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