Quick-Start Guides

Quick-Start Guide for Students

Quick-Start Guide for Teachers



Cambridge Elevate Guide to Account Types


General FAQs

Teacher FAQs

Student FAQs

Technical FAQs 


Are you having problems accessing the system? 


Resetting Your Password

Reset your password here


General FAQs

Q. How do users access Cambridge Elevate after it’s been purchased?

A. Please see the following downloads for guidance:


Quick-Start Guide for Students

Quick-Start Guide for Teachers


Q. How do I reset/change my username or password?

A. To reset/change your password go to https://elevate.cambridge.org/elevate/common/forgotpassword.aspx target="_blank". Username cannot be changed.


Q. I'm having a problem accessing the system. Where can I get help?

A. In the first instance please contact your Teacher. If you’re unable to access the Cambridge Elevate site or there are technical problems, please contact PTsupport@cambridge.org.

Your Cambridge Elevate teacher will need to provide our Technical Support team with the following information:

-  Your school name

-  Your group name (if you have one)

-  A detailed description of the problem with screenshots

-  Your browser (and version number)

For orders, queries, and information contact educs@cambridge.org


Q. How do teachers and students send messages on Cambridge Elevate?

A. Click on the envelope icon at the top-right of your main dashboard page to access the message centre. From here you can either select students to send a new message to or select an existing message trail to continue a previous conversation. You can choose whether to send messages to an entire group or to an individual student.

Student-student communication is not possible within Cambridge Elevate. It is only possible to send and receive messages with your teacher.


Q. What are the differences between the web and app versions of Cambridge Elevate?

A. The main difference is that there is no access to add new books or manage your account on the mobile version. All content functions, enhancements, annotations and bookmarks function in the same way on both, and will be kept in sync with changes made on either.


Q. 503 Error 

Should your browser screen report a 503 error across Internet Explorer and Chrome, please refresh or switch browser. Apologies for any inconvenience. We are currently working on a fix to address this intermittent fault. 


Teacher FAQs


Q. Can I export student data from SIMS into Elevate?

A. You can export student data and bulk upload it in template form to provision student accounts in Cambridge Elevate.


Q. Can I import Cambridge Elevate student results data back into SIMS?

A. You can export student assessment results into Excel format for subsequent transfer into SIMS assessment (or other assessment systems).


Q. What does it mean if I see ‘Coming Soon/New Book?’

A. This means that you have purchased a book that has not published yet. You can still create an access code for it but you will not be able to see the contents until it publishes.

Teacher and Administrator Cambridge Elevate FAQs


Q. How do I reset/change the password of a teacher or student?

A. Under the Manage users tab, press the person button to see the user’s details and Edit to change them.

Teacher and Administrator Cambridge Elevate FAQs

Q. How can I delete groups and/or users?

A. Groups cannot be deleted once created. A student cannot be removed from the school, but can be removed from a group.


Q. How do I give my students access to a title and create student groups?

A. Please download our Quick-Start Guide for Teachers for a step-by-step guide.    


Q. Are teachers able to remove a student from a group, or move students between groups?

A. To remove a student, click the 'Group details' tab and select the relevant group. All students within the group are displayed. Click the black box next to the student you wish to remove and then click 'Remove student(s) from this group'. If you’d like the student to join another group, you will need to give them the relevant code.


Q. What is the gradebook?

A. The gradebook is a record of your students' scores for each assessment that they have taken - you can export the gradebook record against a combination of individual student through to a whole group, and a specific test through to all tests in an academic subject within Cambridge Elevate. They are expressed as a percentage. A subsidiary part of the gradebook export is the skills record, which allows you to keep track of your students' progression through Assessment Objectives, this records for each individual how they have progressed over time, against granular criteria of an Assessment Objective.


Q. How are scores calculated within the gradebook?

A. For automatically marked tests, this is a representation of correctly answered questions as a proportion of the total questions, expressed as a percentage. Partially scored questions will be assigned a mark out of available points by the teacher. All wholly subjectively marked assessments (for example where there is a long written answer, and a set of defined AO criteria available) will be graded by the teacher. Sliders to indicate skills progression do not affect the score that you give.


Student FAQs


Q. What do I do with the Title Access Code / Book Code?

A: Please see the downloadable Quick-Start Student Guide.


Q: What do I do with my Student Group Code/ Group Code?

A: Please see the downloadable Quick-Start Student Guide.


Q. Can my teacher see the notes I add to my titles?

A. No, all the notes that you add to your titles are private. Only you can see them.


Technical FAQs


Q. The File download/link/hyperlink feature isn't working, what do I do?

A. Try to enable or allow pop-ups or check if there are any admin restrictions on your browser.


Q. What do I do if my code doesn't work?

A. Please contact your teacher to verify that the code is correct. It’s possible all licences have been used. If this is the case, you will need to purchase access to additional licences through our website or your local sales consultant.


Q. What are the technical and system requirements needed for Cambridge Elevate?

A. The Cambridge Elevate web application is supported on the following browsers and versions:


Chrome 52.0.2743.82 or latest stable release

Internet Explorer 11.0.28 or latest stable release

Safari 9.1.2 or latest stable release

Firefox (also known as Mozilla Firefox) 47.0.1 or above latest release

Cambridge Elevate is available from the Apple store and the Google Play store, and is compatible with 7" screen tablet devices on the following operating systems: 

Android 4.4.2 or above stable release

iOS 8.3 or latest stable release


Q. How do I change my account profile?

A. Click on your account profile picture at the top right and select 'settings' to review your profile data. Click the edit link to make any changes and save them.



Presently, we are working to ensure that Cambridge Elevate supports Section 508 accessibility, moving toward WCAG2 AA accessibility conformance where possible. Whilst this work is ongoing, Cambridge Elevate also provides a font switch and resize function to toggle between serif and sans serif typefaces.

Cambridge Elevate web-reader can be accessed through different browsers, some of which can be more readily configured to support users with dyslexia.

Maxthon (http://www.maxthon.com – an external link)

This web browser can be configured with a custom ‘night mode’, giving extensive control over the colour of page backgrounds and most text components.



OpenDyslexic (http://opendyslexic.org/download/ - external link)

OpenDyslexic is an opensource typeface that is free to use, and is specifically designed to facilitate ease of reading for users with dyslexia. It can be installed as an extension to be used across a range of browsers.