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Trainer's Manual
Call Center English Skills
Authors
English Type
American English
Availability
Available
Product description
CONTACT US develops high-end professional English language communication skills for the BPO industry.
This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
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Coursebook with Audio CD
Call Center English SkillsCONTACT US develops high-end professional English language communication skills for the BPO industry.
Authors: Jane Lockwood, Hayley McCarthyEnglish Type: American EnglishCEF Level: B2 - C1Publication date: November 2009
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