Contact Us! Coursebook with Audio CD
Contact Us! Coursebook with Audio CD
1 CD-Audio
Product description
Contact US! has been carefully developed to meet the needs of call center agents who require communication training.
The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners.
The program has been developed by FuturePerfect Business English specialists.
Contact US!
• Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding.
• Caters for different learning styles and is highly communicative in approach.
• Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies.
• Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.
Key features
- CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
- CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.
From the World of Better Learning
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