Coursebook with Audio CD
Call Center English Skills
Available in limited markets only
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
Cambridge English for Human Resources
Student's Book with Audio CDs (2)
Cambridge English for Human Resources is the definitive course for learners who need to use English in a human resources environment.Author: George SandfordEnglish Type: International EnglishCEF Level: B1 - B2Publication date: July 2011
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