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CD-ROM and DVD-ROM Distributor Information

Important Notice

CD-ROM/DVD-ROM installation update required.

We have discovered an error during installation of CD-ROM and DVD-ROM products. Upon installation, our customers may have received the following error message:

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"

To resolve this problem the customer is required to download an updated installation software. The relevant guides and information can be downloaded below.

> Click here to download for Windows PC

> Click here to download for Mac

As part of this process the customer must download an installer file to their desktop. The specific file is listed below under the relevant level.

(Please note that if a file which is not for the appropriate level is used, then the installation will not work).

For all classware products, please download this software update. If you are unsure if your product is a classware item, please refer to the disc label.

If you cannot see your product listed below, click here.


Adult & Young Adult

  • Interchange 4th edition
    Title ISBN Affected Fix Available on Website
    Interchange 4th Edition Intro 9781107648661 Yes Yes
    Interchange 4th Edition Level 1 9781107648678 Yes Yes
    Interchange 4th Edition Level 2 9781107648692 Yes Yes
    Interchange 4th Edition Level 3 9781107648708 Yes Yes
  • Face2Face 2nd edition

    Title ISBN Affected Fix Available on Website
    Face2Face Second Edition Starter 9781107654402 Yes Yes
    Face2Face Second Edition Elementary 9781107422049 Yes Yes
    Face2Face Second Edition Pre-Intermediate 9781107422070 Yes Yes
    Face2Face Second Edition Intermediate 9781107422100 Yes Yes
    Face2Face Second Edition Upper-Intermediate 9781107422018 Yes Yes
    Face2Face Second Edition Advanced 9781107679344 Yes Yes
  • Face2Face 2nd edition for Spanish Speakers
    Title ISBN Affected Fix Available on Website
    Face2Face Second Edition Starter 9781107654402 Yes Yes
    Face2Face Second Edition Elementary 9781107422049 Yes Yes
    Face2Face Second Edition Pre-Intermediate 9781107422070 Yes Yes
    Face2Face Second Edition Intermediate 9781107422100 Yes Yes
    Face2Face Second Edition Upper-Intermediate 9781107422018 Yes Yes
    Face2Face Second Edition Advanced 9781107679344 Yes Yes
  • Grammar and Vocabulary
    Title ISBN Affected Fix available on website
    Grammar in Use Fourth Edition 9780521189392 Yes Yes
    Advanced Grammar in Use Third edition 9781107699892 Yes Yes
    Advanced Grammar in Use Klett edition 9783125401075 Yes Yes
    English Pronunication in Use Second edition 9780521185134 Yes Yes
  • More 2nd edition
    Title ISBN Affected Fix Available on Website
    More 2nd edition - Yes Yes

Cambridge English Exams and IELTS

  • Complete
    Title ISBN Affected Fix Available on Website
    Complete First for Schools 9781107661592 Yes Yes
    Complete First Second Edition 9781107656178 Yes Yes
    Complete Key for Schools 9780521124706 Yes Yes
    Complete IELTS Band 4.0 - 5.0 (Foundation) 9780521179560 Yes Yes
    Complete IELTS Band 5.0 - 6.6 (Intermediate) 9780521179485 Yes Yes
    Complete IELTS Band 6.5 - 7.5 (Advanced) 9781107625082 Yes Yes
  • Compact
    Title ISBN Affected Fix Available on Website
    Compact Advanced 9781107418028 Yes Yes
    Compact First Second Edition 9781107428447 Yes Yes
    Compact First for Schools Second Edition 9781107415607 Yes Yes
    Compact Key for Schools 9781107618633 Yes Yes
    Compact Preliminary for Schools 9781107694095 Yes Yes

     

  • Objective
    Title ISBN Affected Fix Available on Website
    Objective Advanced 4e 9781107657557 Yes Yes
    Objective First 4e 9781107628304 Yes Yes
    Objective Key Second Edition 9781107662827 Yes Yes

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