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Coursebook with Audio CD
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

In stock

Format

Mixed media product

Part of

ISBN

9780521124737

Date Published

November 2009

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

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    Authors: Amy Krois-Lindner, Matt Firth
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