Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
Introduction to International Legal English
Student's Book with Audio CDs (2)
A Course for Classroom or Self-Study Use
Introduction to International Legal English is an intermediate level course for law students or newly-qualified lawyers who need to use English in their legal work or studies.Authors: Amy Krois-Lindner, Matt FirthEnglish Type: International EnglishCEF Level: B1 - B2Publication date: December 2008
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