Global Services Outsourcing
- Author: Ronan McIvor, University of Ulster
- Date Published: July 2010
- availability: Available
- format: Hardback
- isbn: 9780521765466
Hardback
Other available formats:
eBook
Looking for an inspection copy?
This title is not currently available on inspection
-
Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.
Read more- Provides unique analysis of services outsourcing in a wide range of areas, including financial services, utility services, order processing, customer contact and legal services
- Includes many real-world examples of services outsourcing enabling the reader to link theory to practice
- Written in an accessible style for academics and practitioners
Reviews & endorsements
'The author presents an excellent and timely analysis of the complex process of global service outsourcing. In contrast to most literature in the field, the book not only deals with a broad range of business services but also provides deep insights into the entire outsourcing process from the strategic outsourcing decision to the management, assessment and development of the new relationship. By combining theoretical insights and illustrations from well-selected cases, the author succeeds in presenting balanced and trustworthy approaches and methods that show us how to reap the benefits of outsourcing while minimizing its risks. The book is a must for everyone who wants to stay at the forefront of contemporary global business.' Lars Bengtsson, Professor, University of Gävle, Sweden
See more reviews'This book spells out the 'why, what, when, and how' of global services outsourcing. An invaluable guide for anyone responsible for overcoming the difficulties and risks of services outsourcing.' Bill Youngdahl, Professor of Project and Operations Leadership, Thunderbird School of Global Management, Arizona
'In the fast-moving field of services outsourcing, this new textbook is by far the best that I have read so far. I am particularly impressed by the way in which it complements a solid theoretical foundation with a wealth of practical guidance and examples. While it is set to become a core textbook on our Masters programmes in Supply Chain and Operations Management, it should also be of real use to practising managers and management consultants.' Robert van der Meer, Professor of Management Science, Strathclyde Business School
'In short, this is a book you should own and consult frequently if you are at all involved with global outsourcing. It is well written, detailed, and informative. It is filled with sidebars containing case examples (most are European examples, but not that different from what occurs in the United States) and gives both pro and con arguments for every arrangement. Highly recommended.' Information Systems Management
Customer reviews
Not yet reviewed
Be the first to review
Review was not posted due to profanity
×Product details
- Date Published: July 2010
- format: Hardback
- isbn: 9780521765466
- length: 298 pages
- dimensions: 255 x 183 x 22 mm
- weight: 0.76kg
- contains: 28 b/w illus. 30 tables
- availability: Available
Table of Contents
List of figures
List of tables
List of illustrations
Acknowledgements
1. Introduction
2. Global services outsourcing overview
3. Making the services outsourcing decision
4. Location and sourcing model choice in global services outsourcing
5. Managing global services outsourcing arrangements
6. Creating shared services arrangements
7. Services outsourcing and performance management
8. Services outsourcing and the spin-off arrangement
9. Learning from failure and strategies for recovery in business process outsourcing
10. Conclusions
Glossary
Index.
Related Books
also by this author
Sorry, this resource is locked
Please register or sign in to request access. If you are having problems accessing these resources please email lecturers@cambridge.org
Register Sign in» Proceed
You are now leaving the Cambridge University Press website. Your eBook purchase and download will be completed by our partner www.ebooks.com. Please see the permission section of the www.ebooks.com catalogue page for details of the print & copy limits on our eBooks.
Continue ×Are you sure you want to delete your account?
This cannot be undone.
Thank you for your feedback which will help us improve our service.
If you requested a response, we will make sure to get back to you shortly.
×