Support & FAQs

All editors and writers undergo our basic editor-training program, encompassing five standard modules and customized programs. Medical writers receive additional training on the ICH-GCP, CONSORT, and ICMJE guidelines. To further their English language proficiency, external training programs and workshops are provided to ensure mastery of grammar, punctuation, and style for both American and British English.

We offer three distinct levels of manuscript editing and proofreading: Standard, Premium, and Premium Editing Plus. Each level caters to specific needs, ensuring your research meets the language quality requirements of top international journals.

We edit according to two English language styles: American English and British English. You can specify your preferred language style.

Yes, we format your manuscript in preparation for submission to your chosen journal. Request our Formatting service when submitting your order and include your chosen journal’s name or the URL, and our editors will ensure your submission meets the journal's formatting requirements.

We understand the value of sensitive research. All employees undergo comprehensive confidentiality training and sign legally binding agreements that remain in effect even after their employment ends. Access to information is strictly limited to the assigned editor and client manager. We are happy to sign additional NDAs before starting any projects if required. Furthermore, our data security measures adhere to the rigorous standards of the ISO 9001:2008 certification, ensuring that your work receives the highest level of protection.

Yes, you can access your editing certificate through your online account. This document verifies that the manuscript has been reviewed by a professional editor and meets the stringent English language standards required by international journals.

We offer Academic Translation for the following language pairs:

• Traditional and Simplified Chinese to English
• Japanese to English
• Korean to English
• Brazilian Portuguese to English
• Spanish to English

The time required depends on the size of the document and the chosen service. For instance, a Japanese-to-English translation of a 3,000-5,000 word document would arrive in just to 4-6 days.

We provide comprehensive and thorough translation by experienced professionals. This service is followed by editing and review by bilingual experts. This ensures complete fidelity to your original work rendered in English, which meets the highest standards of the international publishing industry. If our work does not meet your expectations or you receive unfavorable reviewer comments due to the quality of our English, we will offer a free re-edit, provided you have incorporated our prior edits and did not make significant changes before submission.

We are dedicated to resolving any questions you may have, and our client-question service offers a simple and effective way to discuss these with your translator or editor. Simply log in to your online account and submit your enquiry.

Our formatters meticulously compare your manuscript with the style guidelines of your journal. They will make the necessary adjustments to align citations, references, and layouts with the journal's specifications. Additionally, they will ensure proper placement of all figures and tables within the manuscript while standardizing titles and legends to meet the specified guidelines.

Yes, if you require assistance with formatting tables, our Artwork Preparation services are suitable. Journals typically require tables in text format, commonly Microsoft Word. To ensure that the tables align with your chosen journal’s guidelines, please provide Excel or Word-editable files. If tables are formatted and converted into images for presentations or posters, these also fall within our artwork preparation service.

Our team of graphic designers will format your artwork figure files, and are proficient in software such as Photoshop, Coral Draw, and Illustrator.

Within this service, our focus is on formatting existing figures and graphs in your manuscript to align with the guidelines of your chosen journal. Unfortunately, the creation of new figures and graphs is not included in this service.

Our team comprises subject-area specialists and seasoned researchers, many of whom have published numerous manuscripts in various journals. Several of these experts also possess experience in peer-reviewing manuscripts for journals.

While we cannot guarantee acceptance or publication, if you find our deliverable unsatisfactory or if it does not align with the service scope, we are more willing to rework the assignment.

The service involves crafting fresh figures and illustrations tailored to your research needs. Whether you provide hand-drawn images, schematic representations, models, or source files, our designers will transform them into polished, professional illustrations. These enhanced visuals can be submitted alongside your manuscript to the journal, amplifying the quality of your article.

Absolutely. You'll have a chance to review the images once we complete the illustrations. Once you've provided your feedback, our team will make revisions accordingly and then share the finalized images with you.

Our expert science writers will transform your complex research into clear, compelling summaries that anyone can grasp. In addition, a senior reviewer will double-check everything for accuracy and quality, to ensure that your work shines.

Our team of talented scientists, scriptwriters, voiceover artists, illustrators, and animators, all with deep research promotion expertise, partners with you to craft a compelling narrative that ignites curiosity and sparks conversations.

Apart from your published paper, our production team will find the following material useful where available:

• Original, high-resolution image files
• Supplementary tables and figures
• Supporting materials, such as PowerPoint presentations, posters, and relevant previous papers (optional)

We accept most compatible file types as long as the file size is under 100 MB.

Our expert scientific writers and illustrators collaborate to create high-quality infographics, illustrations, and concise texts that capture the essence of your research and deliver your message with stunning clarity.

We are happy to make minor adjustments to your abstract, free of charge, to ensure that you are completely satisfied.

We strive to reply to all quotation requests within one hour when in business hours. If you have not received a response, please check your spam folder, as your email filter may have blocked our reply. Alternatively, you can reach us via, support@authorservices.cambridge.org, for further assistance.

You have the flexibility to make this change at any time, without the need for prior notification or direct contact with us. Upon submitting your initial manuscript, you will receive a login ID and a password for our online system. Simply log in to your account to access the payments section, where you can conveniently update and manage your payment preferences.

Yes, you will receive a payment confirmation email from us within 3 business days of payment. Upon receiving this, please reply to let us know you are happy.

We provide flexible and secure payment options that you can use anytime and anywhere. Payments can be made using cards or bank transfers.

For minor changes, use the "Submit Questions" feature in your online account, or email the revisions to us. If substantial alterations are required, such as adding new content or rewriting multiple sections, we highly recommend opting for re-editing support.

Yes, we issue a certificate of English language editing if we have edited the entire manuscript as part of the Advanced Editing, Premium Editing, and Premium Editing Plus services. You can access your editing certificate through your online account. This document verifies that the manuscript has been reviewed by a professional editor and meets the stringent English language standards required by international journals.