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Here are some commonly asked questions that we have answered for you. If you want to know anything more, please write to us



 Q: Can I go through a course/topic more than once?

A: Yes, you can go through a topic as many times as you like. Select the ‘Restart Session’ option from the icon on top of the chat screen.


Q: How do I check my topic score?

A: Once you have completed a topic, you will see your score next to the topic name on the topic list screen.


Q: What happens to my score if I restart a topic?

A: The score that is generated after you complete a topic/practice test for the first time will continue to be reflected, no matter how many times you restart the topic.


Q: The images and audio files inside my chatbot topic aren’t getting downloaded.

A: Please check your network connection. We would recommend using the app on a 4G data connection or wi-fi broadband. If the problem persists, please write in to us at


Q: I am unable to start a topic.

A: Starting a topic requires you to have an active internet connection. Please check your network connection. We would recommend using a 4G data connection or wi-fi broadband. If the problem persists, please write in to us at


Q: What happens if I leave a topic without completing it?

A: You can always leave a session and come back to it later. It will start from where you left off.


Q: Where can I get help with any question I may have related to this app or its content?

A: Please write into us at with your question or detailed description of the issue you may be facing. We will be happy to assist you with your question/concern. Please remember to mention the ‘Cambridge Communication App’ in the subject line of your email.



Q: What do I get if I upgrade to the premium plan?

A: Once you upgrade to premium, you will get access to all the courses and topics available on the app.


Q: How do I upgrade to premium?

A: Select the ‘Subscriptions’ option from the app menu and tap ‘Upgrade to Premium’ button. Go through the payment process and make the payment using one of the payment methods.


Q: I have made the payment, but my courses have not been unlocked?

A: Please select the 'Restore purchases' option in the ‘Settings’ menu and check if your courses get unlocked. If this does not work, please send us your transaction receipt or any proof of payment using the ‘Report Issue’ option on the settings screen or write into team will assist you in unlocking the courses.


Q: Is the payment option safe?

A: We use Google Play's billing system to ensure that your transactions are protected. Please be assured that we do not store any of your card or bank details with us. If you have any further queries regarding payment options, please write into us at We will be happy to assist you.


Q: Can I pay via cash or bank transfer?

A: Google Play does not provide options for cash payment or bank transfer. You can use any one of the following payment methods.

-       Credit or Debit Card

-       Online Banking/Net banking

-       Google Pay

-       Google Play balance and Google Play gift cards


Q: How can I check my purchase history?

A: Your purchase history data is stored in the ‘Subscriptions’ section in the app menu.

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