Create a group
Create a group specific to a book by clicking on the Create group button in the ellipsis underneath your book.
Fill in the fields on the Create group menu (group name and a unique code) to create a sharable Group code. Copy this code to share with your students.
You can edit and amend your groups through the Manage groups tab on the Home page.
Deleting a group
Go to Manage groups and select the bin/trash icon to delete a group. You will see a pop up to confirm your choice. You are able to edit the group name and the access code.
To edit the group code click Edit on the Group name line.
A pop up will open allowing you to edit the Group Name.
To edit the access code, click edit on the Access Code line.
A pop up will open allowing you to edit the Access Code.
A student cannot be removed from the school, but can be removed from a group, to remove a student select using the tick boxes and click the Remove student button.
Resetting/changing the password of a student
Under the ‘Manage groups’ tab, click on the person button to edit the first name, last name, email address and password.
Teachers can fix errors in names and email addresses as well as reset passwords.
For more help, watch our how to video.
Adding book codes to new and existing users' accounts
This page will help you to create new users as well as add book codes to new and existing users' accounts. For more help see our how to videos which will give you a step-by-step guide to completing and uploading records.
This page will cover:
Please note that the spreadsheet is sensitive to changes and particular characters. For the spreadsheet to pass the upload process, you are unable to change the width of the columns, font type, size of the text, or add/remove columns.
The required fields (highlighted in bold) are:
- first name (column B)
- username (column D) this cannot contain special characters e.g. @ and must be unique
- password (column E)
- user type (column F) this is either "Teacher" or "Student"
- email address (column G) this must be unique
The optional fields are:
- Lastname (column B)
- Gender (column H)
- DOB (column I) this is in dd/mm/yyyy format
- SchoolUID (column J)
- Book Code (column K) this is in XXXX-XXXX-XXXX-XXXX format
ElevateId (column A) is not a required field for new users but is required for existing users
All columns have comments providing additional guidance.
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After importing, you may see ‘Invalid user records’ in the Overview Report area. To find out about these issues in more detail, click Download report.
Any issues will be highlighted in red in the report spreadsheet, Remarks (column L) has specific information about issues.
Common issues and solutions include:
|Duplicate email addresses||The email address has already been used by another user, email addresses must be unique.||Change email address before re-uploading spreadsheet|
|Duplicate usernames||The username has already been used by another user, usernames must be unique.||Change username before re-uploading spreadsheet|
|Username errors||Special characters (e.g. @) are not allowed in the username. If special characters have been used, the spreadsheet will not validate and cannot be uploaded.||Remove special characters from the username.|
|Added or removed columns from the template spreadsheet||Some of the columns do not match the Download Template.||Download new template and transfer information across.|
|Missing information from required columns||Information has not been entered for all required columns in the template.||Add information to required cells before re-uploading|
|Book codes already in use||The Book code has already been used by another user.||Substitute book code. If you think the book code is valid, contact customer services|
|Book code not applied||The user is not within the 90 day renewal period for this title.||Wait until the user is within the 90 day renewal period (and can see the yellow expiring badge on the title) before adding a book code.|
|"Unable to parse the uploaded file. Please try again"||This could be a combination of the above issues.||Check for special characters in the username and download a fresh template.|
Once corrections have been made reimport and validate the spreadsheet.
When the upload is complete, you will see all of the users on your account and users will be able to see books that have been added to their accounts.
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