Skip to content
Cart 
Register Sign in
Free samples

Request a sample unit

Please select a type of sample

Cancel
Contact US!

Details
Components
Resources
All titles
Contact US!

Contact US!
Trainer's Manual
Call Center English Skills

Authors

Jane Lockwood, Hayley McCarthy

English Type

American English

Availability

In stock

£10.85 Paperback
Add to cart

Add to wishlist

Get technical help

Find a rep

Format

Paperback

Part of

Contact US!

ISBN

9780521178587

Date Published

March 2011

CEF Level

B2 - C1

Product description

CONTACT US develops high-end professional English language communication skills for the BPO industry.

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

From the World of Better Learning

We are currently experiencing some technical difficulties. We expect to be up and running again soon; we are sorry for any inconvenience caused.

Also in this subject

  • Professional English in Use Marketing
    View product

    Professional English in Use Marketing
    with Answers

    Professional English in Use Marketing provides specialist vocabulary reference and practice for marketing professionals, as well as business and marketing students.

    Authors: Cate Farrall, Marianne Lindsley
    English Type: International English

Browse the catalogue

    Chi siamo

    A unique approach to teaching, learning and assessing English, driven by world-class research

    Cambridge Assessment English

    Provides the world's leading range of qualifications in language assessment
    This site uses cookies to improve your experience. Read more Close

    Thank you for your feedback which will help us improve our service.

    If you requested a response, we will make sure to get back to you shortly.

    ×
    Please fill in the required fields in your feedback submission.
    ×