Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
Cambridge English for Job-hunting
Student's Book with Audio CDs (2)
A short self-study or classroom course (40-60 hours) for professionals and students who need to apply for jobs in English.Author: Colm DownesEnglish Type: British EnglishCEF Level: B2 - C2Publication date: November 2008
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