Coursebook with Audio CD
Call Center English Skills
CONTACT US develops high-end professional English language communication skills for the BPO industry.
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Also in this subject
Cambridge English for Nursing Intermediate Plus
Student's Book with Audio CDs (2)
A short self-study or classroom course (40-60 hours) for nurses who need to use English in the workplace.Authors: Virginia Allum, Patricia McGarrEnglish Type: British EnglishCEF Level: B1 - B2Publication date: October 2008
Thank you for your feedback which will help us improve our service.
If you requested a response, we will make sure to get back to you shortly.×