Skip to main content Accessibility help
×
Hostname: page-component-848d4c4894-p2v8j Total loading time: 0.001 Render date: 2024-06-01T06:36:21.424Z Has data issue: false hasContentIssue false

Case 8 - The “No-Wait” Emergency Department

Published online by Cambridge University Press:  04 July 2017

Jennifer L. Wiler
Affiliation:
University of Colorado School of Medicine
Jesse M. Pines
Affiliation:
George Washington University, Washington DC
Michael J. Ward
Affiliation:
Vanderbilt University Medical Center, Tennessee
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2017

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Noon, CE. Understanding the impact of variation in the delivery of healthcare services. Journal of Healthcare Management. 2003;48(2):8398.Google Scholar
Poisson, SE. Probabilité des jugements en matière criminelle et en matière civile, précédées des règles générales du calcul des probabilities. Bachelier. 1837, 206.Google Scholar
Crane, J, Noon, CE. The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current Best Practices to Create the “No-Wait” Department. Boca Raton, FL: CRC Press, 2011.Google Scholar
Deflitch, C, et al. Physician-directed queuing (PDQ) improves healthcare delivery in the ED: early results. Annals of Emergency Medicine. 2007;50(3):S125S126.Google Scholar
Cochran, JK, Roche, KT. A multi-class queuing network analysis methodology for improving hospital emergency department performance. Computers and Operations Research. 2009;6(50):14971512.Google Scholar
Mayer, T. Innovations: initiating early patient care through team triage and treatment. Urgent Matters. 2013. Available at http://smhs.gwu.edu/urgentmatters/news/innovations-initiating-early-patient-care-through-team-triage-and-treatment. Accessed December 15, 2015.Google Scholar
McDonnell, M. CEP’s rapid medical evaluation program revolutionizes treatment process in emergency departments. Business Wire. 2006. Available at www.businesswire.com/news/home/20060309005072/en/CEPs-Rapid-Medical-Evaluation-Program-Revolutionizes-Treatment. Accessed December 15, 2015.Google Scholar
Erlang, AK. The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik. 1909:20(B).Google Scholar
Goldratt, EM, Cox, J. The Goal: A Process of Ongoing Improvement. Great Barrington, MA: North River Press, 1984.Google Scholar
Wiler, JL, Bookman, K, Birznieks, DB, et al. Rapid process optimization: a novel process improvement methodology to innovate health care delivery. American Journal of Medical Quality. 2016. pii: 1062860616637683. [Epub ahead of print].Google Scholar
Wiler, JL, Ozkaynak, M, Bookman, K, et al. Elimination of triage: implementation of an innovative process redesign in an urban academic emergency department. Journal of the Joint Commission on Quality and Patient Safety. 2016 Jun;42(6):271280.Google Scholar
Crane, JT, Jensen, KJ. Size matters. ACEP Scientific Assembly. 2014. Available at http://virtual.acep.org/common/tracks.aspx/11. Accessed on December 15, 2015.Google Scholar
Joint Commission Resources. Comprehensive accreditation manual. 2016. Available at www.jcrinc.com/2016-comprehensive-accreditation-manuals/. Accessed December 15, 2015.Google Scholar
Crane, JT, Jensen, KJ. The effective physician. ACEP Scientific Assembly. 2015. Available at http://virtual.acep.org/common/tracks.aspx/11. Accessed December 15, 2015.Google Scholar
Arya, R. Impact of scribes on performance indicators in the emergency department. Academic Emergency Medicine 2010;17:490494.Google Scholar
Hill, R, Sears, LM, Melanson, SW. 4,000 clicks: a productivity analysis of electronic medical records in a community hospital ED. American Journal of Emergency Medicine. 2013;31(11):15911594.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×