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Survey of patient satisfaction in adult psychiatric outpatient clinics

Published online by Cambridge University Press:  16 April 2020

Y. Barak ,
H. Szor ,
R. Kimhi ,
E. Kam ,
R. Mester  and
A. Elizur
Y. Barak*
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel
H. Szor
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
R. Kimhi
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
E. Kam
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel
R. Mester
Affiliation:
Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel Ness-Ziona Mental Health Center, Ness-Ziona, Israel
A. Elizur
Affiliation:
Y. Abarbanel Mental Health Center, Psychogeriatric Dept., Abarbanel M.H.C., 15 KKL St., Bat-Yam, Israel Sackler School of Medicine, Tel-Aviv University, Tel-Aviv, Israel
*
*E-mail address: mdybarak@netvision.net.il (Y. Barak).
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Abstract

A client satisfaction survey was undertaken in two adult psychiatric outpatient clinics. The anonymous self-report questionnaire covering demographic, setting and satisfaction with service variables was endorsed by 203 participants. The mean age of the subjects was 42.5 ± 19 years, with a small majority (58.6%) of females. Overall satisfaction with psychiatric care was high (79.8%). None of the demographic or setting variables correlated significantly with satisfaction. Psychoeducation was significantly correlated with level of satisfaction with services. These findings further emphasize the importance of psychoeducation by service providers in mental health.

Keywords

psychiatryoutpatientssatisfactionservice
Type
Short comunication
Information
European Psychiatry , Volume 16 , Issue 2 , March 2001 , pp. 131 - 133
Copyright
Copyright © Éditions scientifiques et médicales Elsevier SAS

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