Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-848d4c4894-wzw2p Total loading time: 0 Render date: 2024-06-01T12:06:48.742Z Has data issue: false hasContentIssue false

1 - Emotion at Work

From the “Leaner Years” to the “Affective Revolution”

from Part I - Theoretical and Methodological Foundations

Published online by Cambridge University Press:  25 June 2020

By
Catherine S. Daus ,
Russell Cropanzano ,
Vicente Martínez-Tur  and
Liu-Qin Yang
Edited by
Liu-Qin Yang ,
Russell Cropanzano ,
Catherine S. Daus  and
Vicente Martínez-Tur
Liu-Qin Yang
Affiliation:
Portland State University
Russell Cropanzano
Affiliation:
University of Colorado
Catherine S. Daus
Affiliation:
Southern Illinois University Edwardsville
Vicente Martínez-Tur
Affiliation:
Universitat de València, Spain
Get access

Summary

In 2017, the Onassis Cultural Center in New York hosted an exhibition called “A World of Emotions” (Levere, 2017). This exhibition was publicized as “Bringing to vivid life the emotions of the people of ancient Greece, and prompting questions about how we express, control, and manipulate feelings in our own society” (Onassis USA, 2017). The historical epoch covered was from 700 BC to AD 200, very roughly from a time near the end of the classical period to the middle of the Hellenistic period. One commentary on this exhibition suggested: “These objects provide a timely opportunity to think about the role of feelings in our personal, social and political lives and help advance the relatively new field of the history of emotions” (Levere, 2017).

Type
Chapter
Information
The Cambridge Handbook of Workplace Affect , pp. 3 - 14
Publisher: Cambridge University Press
Print publication year: 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Annas, J. (2003). Plato: A brief insight. New York, NY: Sterling.Google Scholar
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88–115.CrossRefGoogle Scholar
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97–125.CrossRefGoogle Scholar
Ashton-James, C. E., & Ashkanasy, N. M. (2005). What lies beneath? A process analysis of affective events theory. In Ashkanasy, N. M., Zerbe, W. J., and Härtel, C. E. J. (Eds.), The effect of affect in organizational settings (pp. 23–46). Bingley, UK: Emerald.CrossRefGoogle Scholar
Baitz, L. (1960). The servants of power: A history of the use of social science in American industry. Middletown, CT: Wesleyan University Press.Google Scholar
Baron, R. A. (1990). Environmentally induced positive affect: Its impact on self-efficacy, task performance, negotiation, and conflict. Journal of Applied Social Psychology, 20, 368–384.Google Scholar
Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644–675.Google Scholar
Barsade, S. G., Brief, A. P., & Spataro, S. E. (2003). The affective revolution in organizational behavior: The emergence of a paradigm. In Greenberg, J (Ed.), Organizational behavior: The state of the science (pp. 3–52). Mahwah, NJ: Erlbaum.Google Scholar
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. J. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90, 1054–1068.Google Scholar
Beldoch, M. (1964). Sensitivy to expression of emotional meaning in three modes of communication. In Davitz, J. R. & Beldoch, M (Eds.), The communication of emotional meaning (pp. 31–42). New York, NY: McGraw-Hill.Google Scholar
Bowling, N. A., Hendricks, E. A., & Wagner, S. H. (2008). Positive and negative affectivity and facet satisfaction: A meta-analysis. Journal of Business and Psychology, 23, 115–125.Google Scholar
Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53, 279–307.Google Scholar
Brotheridge, C. M. (1999). Unwrapping the black box: A test of why emotional labour may lead to emotional exhaustion. In Miller, D (Ed.), Proceedings of the Administrative Sciences Association of Canada, Organizational Behaviour Division (pp. 11–20). Saint John, New Brunswick.Google Scholar
Bruk-Lee, V., Khoury, H. A., Nixon, A. E., Goh, A., & Spector, P. E. (2009). Replicating and extending past personality/job satisfaction meta-analyses. Human Performance, 22, 156–189.CrossRefGoogle Scholar
Burke, M. J., Brief, A. P., George, J. M., Roberson, L., & Webster, J. (1989). Measuring affect at work: confirmatory analyses of competing mood structures with conceptual linkage to cortical regulatory systems. Journal of personality and social psychology, 57, 1091–1102.Google Scholar
Carnevale, P. J., & Isen, A. M. (1986). The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation. Organizational Behavior and Human Decision Processes, 37, 1–13.Google Scholar
Ciarrochi, J. V., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct. Personality and Individual Differences, 28, 539–561.CrossRefGoogle Scholar
Connolly, J. J., & Viswesvaran, C. (2000). The role of affectivity in job satisfaction: A meta-analysis. Personality and Individual Differences, 29, 265–281.Google Scholar
Cooper, J. M. (2012). Pursuits of wisdom: Six ways of life in ancient philosophy: From Socrates to Plotinus. Princeton, NJ: Princeton University Press.Google Scholar
Cropanzano, R., Dasborough, M., & Weiss, H. M. (2017). Affective events and the development of leader-member exchange. Academy of Management Review, 42, 233–258.Google Scholar
Cropanzano, R., James, K., & Konovsky, M. A. (1993). Dispositional affectivity as a predictor of work attitudes and job performance. Journal of Organizational Behavior, 14, 595–606.Google Scholar
Cropanzano, R., Weiss, H. M., Hale, J. M. S., & Reb, J. (2003). The structure of affect: Reconsidering the relationship between negative and positive affectivity. Journal of Management, 29, 831–857.Google Scholar
Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241–1255.Google Scholar
Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26, 453–466.CrossRefGoogle Scholar
Dixon, T. (2003). From passions to emotions: The creation of a secular psychological category. Cambridge, UK: Cambridge University Press.Google Scholar
Elfenbein, H. A. (2007). Emotion in organizations. In Walsh, J. P. & Brief, A. P. (Eds.), Academy of Management Annals (Volume 1, pp. 315–86). New York, NY: Routledge.Google Scholar
Fineman, S. (1993). Emotion in organizations. London, UK: Sage.Google Scholar
Fisher, C. D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21, 123–129.Google Scholar
Fiske, S. T., Neuberg, S. L., Beattie, A. E., & Milberg, S. J. (1987). Category-based and attribute-based reactions to others: Some informational conditions of stereotyping and individuating others. Journal of Experimental Social Psychology, 23, 299–427.CrossRefGoogle Scholar
Flam, H. (1993). Fear, loyalty and greedy organizations. In Fineman, S (Ed.), Emotion in organizations (pp. 58–75) London, UK: Sage.Google Scholar
Gabriel, Y. (1993). Organizational nostalgia – Reflections on “the golden age.” In Fineman, S (Ed.), Emotion in organizations (pp. 118–141) London, UK: Sage.Google Scholar
George, J. M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76, 299–307.CrossRefGoogle Scholar
George, J. M. (1995). Leader positive mood and group performance: The case of customer service. Journal of Applied Social Psychology, 25, 778–794.Google Scholar
George, J. M., & Brief, A. P. (1992). Feeling good doing good: A conceptual analysis of the mood at work organizational spontaneity relationship. Psychological Bulletin, 112, 310–329.CrossRefGoogle Scholar
George, J. M., & Zhou, J. (2002). Understanding when bad moods foster creativity and good ones don’t: The role of context and clarity of feelings. Journal of Applied Psychology, 87, 687–697.CrossRefGoogle ScholarPubMed
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York, NY: Bantam Books.Google Scholar
Goleman, D. (1998). Work with emotional intelligence. New York, NY: Bantam Books.Google Scholar
Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal leadership: Realizing the power of emotional intelligence. Cambridge, MA: Harvard University Press.Google Scholar
Gooty, J., Gavin, M., & Ashkanasy, N. M. (2009). Emotions research in OB: The challenges that lie ahead. Journal of Organizational Behavior, 30, 833–838.Google Scholar
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95–110.Google Scholar
Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96.Google Scholar
Grandey, A. A. (2008). Emotions at work: A review and research agenda. In Barling, J., & Cooper, C. L. (Eds.) SAGE handbook of organizational behavior, Volume 1: Micro approaches (pp. 234–261). Thousand Oaks, CA: Sage Publications.Google Scholar
Graver, S. R. (2007). Stoicism and emotion. Chicago, IL: University of Chicago Press.Google Scholar
Härtel, C. E. J., Gough, H., & Härtel, G. F. (2006). Service providers’ use of emotional competencies and perceived workgroup emotional climate to predict customer and provider satisfaction with service encounters. International Journal of Work Organization and Emotion, 1, 232–254.Google Scholar
Hersey, R.B. (1932). Worker’s emotions in shop and home: A study of individual workers from the psychological and physiological standpoint. Philadelphia: University of Pennsylvania Press.Google Scholar
Hochschild, A. R. (1979). Emotion work, feeling rules and social structure. American Journal of Sociology, 85, 551–575.Google Scholar
Hochschild, A. R. (1983). The managed heart. Berkeley: University of California Press.Google Scholar
Hochschild, A. R. (1993). Preface. In Fineman, S (Ed.), Emotion in organizations (pp. ix–xiii). London, UK: Sage.Google Scholar
Ilies, R., Wagner, D. T., & Morgeson, F. P. (2007). Explaining affective linkages in teams: Individual differences in susceptibility to contagion and individualism-collectivism. Journal of Applied Psychology, 92, 1140–1148.Google Scholar
Isen, A. M. (1999). On the relationship between affect and creative problem solving. In Russ, S. W. (Ed.), Affect, creative experience, and psychological adjustment (pp. 3–17). Philadelphia, PA: Taylor & Francis.Google Scholar
Isen, A. M., & Baron, R. A. (1991). Positive affect as a factor in organizational behavior. In Cummings, L. L. & Staw, B. M. (Eds.), Research in organizational behavior (Volume 13, pp. 1–53). Greenwich, CT: JAI.Google Scholar
James, N. (1993). Divisions of emotional labour: Disclosure and cancer. In Fineman, S (Ed.), Emotion in organizations (pp. 94–117). London, UK: Sage.Google Scholar
Joseph, D. L., Dhanani, L. Y., Shen, W., McHugh, B. C., & McCord, M. A. (2015). Is a happy leader a good leader? A meta-analytic investigation of leader trait affect and leadership. Leadership Quarterly, 26, 558–577.Google Scholar
Judge, T. A., & Larsen, R. J. (2001). Dispositional affect and job satisfaction: A review and theoretical extension. Organizational Behavior and Human Decision Processes, 86, 67–98.Google Scholar
Kaplan, S., Bradley, J. C., Luchman, J. N., & Haynes, D. (2009). On the role of positive and negative affectivity in job performance: A meta-analytic investigation. Journal of Applied Psychology, 94, 162–176Google Scholar
Landy, F. J. (2005). Some historical and scientific issues related to research on emotional intelligence. Journal of Organizational Behavior, 26, 411–424.Google Scholar
Larsen, J. T., & McGraw, A. P. (2011). Further evidence for mixed emotions. Journal of Personality and Social Psychology, 100, 1095–1110.Google Scholar
Larsen, J. T., McGraw, A. P., & Cacioppo, J. T. (2001). Can people feel happy and sad at the same time? Journal of Personality and Social Psychology, 81, 684–696.Google Scholar
Larsen, R. J., & Diener, E. (1992). Promises and problems with the circumplex model of emotion. In Clark, M. S. (Ed.), Review of personality and social psychology: Emotion (Volume 13, 25–59). Newbury Park, CA: Sage.Google Scholar
Lazarus, R. S., & Cohen-Charash, Y. (2001). Discrete emotions in everyday life. In Payne, R & Cooper, C (Eds.), Emotions at work (pp. 47–81). New York, NY: John Wiley & Sons.Google Scholar
Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognition. Journal of Applied Psychology, 87, 131–142.Google Scholar
Levere, J. (2017, April). What can the emotions of Ancient Greeks teach us about the role of feelings in society today? Forbes (30 April), www.forbes.com/sites/janelevere/2017/04/30/what-can-the-emotions-of-ancient-greeks-teach-us-about-the-role-of-feelings-in-society-today/#3db10d9f1263Google Scholar
Lord, R. G., Klimoski, R. J., & Kanfer, R. (Eds.) (2002). Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (Volume 7). San Francisco, CA: Jossey-Bass.Google Scholar
Martins, A., Ramalho, N., & Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49, 554–564.Google Scholar
Mayer, J. D., Caruso, D., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267–298.Google Scholar
Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates. Emotion Review, 8, 290–300.Google Scholar
Mayer, J. D., Roberts, R. D., Barasade, S. G. (2008). Human abilities: Emotional intelligence. Annual Review of Psychology, 50, 507–536.Google Scholar
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In Salovey, P & Sluyter, D (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3–31). New York, NY: Basic Books.Google Scholar
Mayo, E. (1930). The Western Electric Company experiment. Human Factor, 6(1), 1–2.Google Scholar
Mayo, E. (1933). The human problems of an industrial civilization. New York, NY: Macmillan.Google Scholar
Mayo, E. (1945). The social problems of an industrial civilization. Boston, MA: Harvard University Press.Google Scholar
Miller, G. A. (2003). The cognitive revolution: A historical perspective. Trends in Cognitive Science, 7, 141–144.Google Scholar
Mitchell, S. (2004). Gilgamesh: A new English version. London, UK: Simon and Schuster.Google Scholar
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Journal, 21, 996–1010.Google Scholar
Mowday, R. T., & Sutton, R. I. (1993). Organizational behavior: Linking individuals and groups to organizational contexts. Annual Review of Psychology, 44, 195–229.CrossRefGoogle ScholarPubMed
Muldoon, J. (2017). The Hawthorne studies: An analysis of critical perspectives, 1932–1958. Journal of Management History, 21, 1751–1348.Google Scholar
Murphy, K. R. (Ed.) (2006). A critique of emotional intelligence: What are the problems and how can they be fixed? New York, NY: Routledge.Google Scholar
O’Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788–818.Google Scholar
Onassis USA (2017). A World of Emotions: Ancient Greece, 700 BC – 200 AD (exhibition web pages), https://onassisusa.org/exhibitions/a-world-of-emotionsGoogle Scholar
Organ, D. W., & Konovsky, M. A. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74, 157–164.Google Scholar
Pekrun, R., & Frese, M. (1992). Emotions in work and achievement. International Review of Industrial and Organizational Psychology, 7, 153–200.Google Scholar
Pinker, S. (2002). The blank slate: The modern denial of human nature. New York, NY: Viking Press.Google Scholar
Purcell, A. T. (1986). Environmental perception and affect: A schema discrepancy model. Environment and Behavior, 18, 3–30.Google Scholar
Putnam, L. L., & Mumby, D. K. (1993). Organizations, emotion and the myth of rationality. In Fineman, S (Ed.), Emotion in organizations (pp. 36–57). London, UK: Sage.Google Scholar
Rafaeli, A. (1989). When clerks meet customers: A test of variables related to emotional expressions on the job. Journal of Applied Psychology, 74, 385–393.CrossRefGoogle Scholar
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.Google Scholar
Rafaeli, A., & Sutton, R. I. (1990). Busy stores and demanding customers: How do they affect the display of positive emotions? Academy of Management Journal, 33, 623–637.Google Scholar
Robertson, D. (2017). How to think like a Roman emperor: The stoic philosophy of Marcus Aurelius. New York, NY: St. Martin’s.Google Scholar
Russell, J. A. (1980). A circumplex model of affect. Journal of Personality and Social Psychology, 39, 1161–1178.Google Scholar
Salovey, P., & Grewal, D. (2005). The science of emotional intelligence. Psychological Science, 6, 281–285.Google Scholar
Salovey, P., & Mayer, J. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185–211.Google Scholar
Sánchez-Álvarez, N. Extremera, N., & Fernández-Berrocal, P. (2016). The relation between emotional intelligence and subjective well-being: A meta-analytic investigation. Journal of Positive Psychology, 11, 276–285.Google Scholar
Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42, 921–933.CrossRefGoogle Scholar
Sellers, J. (2006). Stoicism. Chesham, UK: Acumen.Google Scholar
Staw, B. M., Bell, N. E., & Clausen, J. A. (1986). The dispositional approach to job attitudes: A lifetime longitudinal test. Administrative Science Quarterly, 56–77.Google Scholar
Sujan, M., & Bettman, J. R. (1989). The effects of brand positioning strategies on consumers’ brand and category perceptions: Some insights from schema research. Journal of Marketing Research, 26, 451–467.Google Scholar
Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245–268.Google Scholar
Sutton, R. I., & Rafaeli, A. (1988). Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores. Academy of Management Journal, 31, 461–487.Google Scholar
Tellegen, A. (1985). Structures of mood and personality and their relevance to assessing anxiety, with an emphasis on self-report. In Tuma, A. H. & Maser, J. D. (Eds.), Anxiety and the anxiety disorders (pp. 681–706). Hillsdale, NJ: Erlbaum.Google Scholar
Thoresen, C. J., Kaplan, S. A., Barsky, A. P., Warren, C. R., & de Chermont, K. (2003). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Journal of Applied Psychology, 129, 914–925.Google Scholar
Totterdell, P. (2000). Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology, 85, 848–859.Google Scholar
Trougakos, J. P., Beal, D. J., Green, S. G., & Weiss, H. M. (2008). Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays. Academy of Management Journal, 51, 131–146.Google Scholar
Virág, C. (2017). The emotions in early Chinese philosophy. Oxford, UK: Oxford University Press.Google Scholar
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience negative emotional states. Psychological Bulletin, 96, 465–490.Google Scholar
Watson, D., & Clark, L. A. (1992). On traits and temperaments: General and specific factors of emotional experience and their relation to the five-factor model. Journal of Personality, 60, 441–476.Google Scholar
Watson, D., & Tellegen, A. (1985). Towards a consensual structure of mood. Psychological Bulletin, 98, 127–144.Google Scholar
Weiss, H. M. (2002). Conceptual and empirical foundations for the study of affect at work. In Lord, R. G., Klimoski, R. J., & Kanfer, R (Eds.), Emotions in the workplace (pp. 20–63). San Francisco, CA: Jossey-Bass.Google Scholar
Weiss, H. M., & Beal, D. J. (2005). Reflections on affective events theory. Research on Emotions in Organizations, 1, 1–21.Google Scholar
Weiss, H. M., & Brief, A. P. (2001). Affect at work: A historical perspective. In Payne, R. L. & Cooper, C. L. (Eds.), Emotions at work: Theory, research, and application in management (pp. 133–172). Chichester, UK: John Wiley & Sons.Google Scholar
Weiss, H. M., & Cropanzano, R. (1996). An affective events approach to job satisfaction. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior (Volume 18, pp. 1–74). Greenwich, CT: JAI.Google Scholar
Weiss, H. M., Nicholas, J. P., & Daus, C. S. (1999). An examination of the job effects of affective experiences and job beliefs on job satisfaction and variations in affective experiences over time. Organizational Behavior and Human Decision Processes, 79, 1–24.Google Scholar
Weiss, H. M., Suckow, K., & Cropanzano, R. (1999). Effects of justice conditions on discrete emotions. Journal of Applied Psychology, 84, 786–794.Google Scholar
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601–617.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×