Your next step
Cambridge Alerts
Customer services
|
Computer Science 2006 - IT Management
|
Scott Jenson
High-tech products have historically had notoriously poor design. Fortunately, companies have recently started to embrace user-centered design practices. This transition hasn't been smooth; many companies have difficulty transferring good design into final, shippable product. There is a political/cultural disconnect between the outward corporate desire for good design and the internal corporate culture that implements it. The Simplicity Shift is about moving the company culture to value, discover and implement simplicity, and to create a well-designed product. For most companies, product design is not paramount; it is something locked into a "design department" and approached as a sub-task of the larger sequential process. For companies to truly create breakthrough, easy-to-use products, they must elevate design so that its terms and tools are shared by everyone in the team. Design is a strategic tool that thereby becomes a part of how every company employee thinks, acts--and most importantly--makes decisions. Product managers and professional designers will benefit from the tools and examples about making design work in a production company.
Learn more...
|
|
Paul Coombs
Paul Coombs provides practical, detailed advice on IT project estimation for managers and consultants in this concise guide. Coombs demonstrates why accurate estimates are needed, the different estimating methods that can be used, and how to analyze risks in order to make appropriate contingency allowances. He also covers pricing and billing strategies, and how experience of previous projects can be leveraged. A vital component of the book is a template for a cost model that incorporates task estimates, schedules, staff roles and costs, risk analysis, fixed costs, billing, and cashflow. Template Excel spreadsheets are included on the accompanying CDROM.
Learn more...
|
|
Paul Coombs
Whether responding to a potential client's request or pitching a new IT project to the Board, a well-written proposal can be the difference between success and failure. This volume can help create high-quality, persuasive proposals. Paul Coombs explains how to influence the reader's decision by developing the writer's unique selling points. He discusses the structuring of documents, the secrets behind persuasive writing, and the basic grammar and punctuation rules that will prevent writers from destroying a good argument through bad presentation. The volume is written for IT managers, consultants and anyone producing internal or commercial proposals.
Learn more...
|
|
John Watkins
This pragmatic guide provides a testing framework for software professionals looking to improve product quality and to reduce timescales, effort, and cost. It covers all aspects of testing for software developed or modified in-house, modified or extended legacy systems, and software developed by a third party. The reader can customize the framework to match the particular testing requirements of any particular organization. Packed with a series of real-world case studies, the book also provides a comprehensive set of standard testing document templates, proformas, and checklists for the reader to use in projects.
Learn more...
|
|
Mark J. Davison
Mark Davison examines several legal models designed to protect databases, and specifically, the E.U. Directive--the history of its adoption and its transposition into national laws. Davison compares the Directive with various American legislative proposals, as well as the principles of misappropriation that are behind them. In addition, the book contains a commentary on the appropriateness of the various models in the context of arguments for international agreement on the topic.
Learn more...
|
|
Sundeep Sahay, Brian Nicholson, S. Krishna
Offering key insights into how to manage software development across international boundaries, this book is based on a series of case studies looking at the relationships between firms from North America, the U.K., Japan and Korea with Indian software companies. The authors analyze the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). They draw on extensive research and experience to offer constructive advice on how to manage GSAs more effectively.
Learn more...
|
|
Wynn C. Stirling
We constantly make decisions which are simply "good enough" rather than optimal--a type of decision for which Wynn Stirling has adopted the word "satisficing". Most computer decision making algorithms, however, seek only the optimal solution based on rigid criteria and reject others. Outlining an alternative approach, this book uses novel algorithms and techniques to more closely model the way humans make decisions. It is, therefore, of interest to engineers, computer scientists and mathematicians working on artificial intelligence and expert systems.
Learn more...
|
|
Edited by Graeme Shanks, Peter B. Seddon, Leslie P. Willcocks
The most important class of enterprise system is Enterprise Resource Planning (ERP) systems. Organizations typically take the decision to employ ERP systems in order to streamline existing processes. Once these new systems are in place, far more can be achieved by leveraging the technology to maximize the capabilities and benefits of ERP-enabled processes. In this book, the editors have assembled some of the world's best research on ERP systems to provide a foundation for second wave improvements to enterprise systems. Written primarily for managers and consultants, this book is also an ideal reference for business schools and researchers.
Learn more...
|
|
Waqar Sadiq, Felix Racca, Foreword by Michael Hammer
This book introduces an original and far-reaching industry technology: Business Services Orchestration. BSO is the art of orchestrating the interactions between business services that may represent internal business processes of organizations. Waqar Sadiq and Felix Racca show how BSO enables information technology professionals to develop and design efficient business systems. In Section I they describe an in-depth architecture and methodology for modeling the BSO. Section II focuses on technologies, ranging from component models to programming languages to various kind of protocols. A case study in Section III explains how to apply orchestration to an actual business process.
Learn more...
|
|
Chetan Sharma, Yasuhisa Nakamura
Despite their phenomenal global growth, wireless technologies have progressed very differently geographically. Diverse technologies (i-mode in Japan, SMS in Europe, PDAs and Blackberry in North America) imply that wireless applications and services are often unique to the culture and business models of a region. Supplemented by examples, case studies and interviews with industry luminaries, Chetan Sharma and Yasuhisa Nakamura identify key factors behind the success or failure of different strategies and provide insights into how to match wireless technology to global markets.
Learn more...
|
|
Mark S. Joshi
Combining mathematical finance with C++ and object-oriented programming (00P), M. Joshi demonstrates the relevance and use of OOP in financial mathematics by describing how to use price derivatives to obtain reusable and extensible code. A large part of the book is devoted to designing reusable components which are then combined to build a Monte Carlo pricer for exotic equity derivatives. Readers knowing the basics of C++ and mathematical finance, but are unclear how to use OOP to implement models, will welcome this analysis.
Learn more...
|
|
Russell G. Smith, Peter Grabosky, Gregor Urbas
This book comprises an international study of the manner in which cyber criminals are currently handled by the judicial system. As computer-related crime becomes more important globally, both scholarly and journalistic accounts tend to focus on the ways in which the crime has been committed and how it could have been prevented. Very little has been written about the capture, possible extradition, prosecution, sentencing and incarceration of the cyber criminal--until now.
Learn more...
|
|
Erran Carmel, Paul Tjia
The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.
Learn more...
|
|
Ronan McIvor
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.
Learn more...
|
|
Steven J. Frank
No longer is intellectual property (IP) just a necessary expense for large technology companies. Competing and succeeding in today's marketplace requires an in-depth understanding of IP--its use as a weapon, as a shield, and as a monetizable asset. Yet in a world where fortunes can rise or founder on the strength of an IP portfolio, hesitation to enter this world still abounds. This book equips the business manager with a working, practical knowledge essential to creating and exploiting IP wealth. It shows investors how to evaluate IP strength and competitive value.
Learn more...
|
|
