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Improving out-patient attendance using postal appointment reminders

  • C. W. Rusius (a1)
Abstract

Previous studies have demonstrated high rates of non-attendance among new referrals to psychiatric out-patient clinics. Consistent factors which distinguish non-attenders have not been shown. Forgetting an appointment contributes towards non-attendance and offers potential for its reduction. The effect of sending patients an appointment reminder three working days prior to the appointment date was examined. The rate of attendance of those sent a reminder improved significantly.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
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Carpenter, P. J., Morrow, G. R., DelGaudio, A. C. & Ritzler, B. A. (1981) Who keeps the first out-patient appointment? American Journal of Psychiatry, 138, 102105.
Farid, B. T. & Alapont, E. (1993) Patients who fall to attend their first psychiatric out-patient appointment: Non-attendance or inappropriate referral. Journal of Mental Health, 2, 8183.
Frankel, S., Farrow, A. & West, R. (1989) Non-attendance or non-invitation? A case control study of failed out-patient appointments. British Medical Journal, 298, 13431345.
Grover, S., Gagnon, G., Flegel, K. M. & Hoey, J. R. (1983) Improving appointment-keeping by patients to a hospital medical clinic with telephone or mailed reminders. Canadian Medical Association Journal, 129, 11011103.
Sparr, L. F., Mofftt, M. C. & Ward, M. F. (1993) Missed psychiatric appointments: who returns and who stays away. American Journal of Psychiatry, 150, 801805.
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BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
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Improving out-patient attendance using postal appointment reminders

  • C. W. Rusius (a1)
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