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Bureaucracy and Consultation

Published online by Cambridge University Press:  05 August 2009

Fritz Morstein Marx
Affiliation:
Harvard University

Extract

Administrative organization, if at all the product of thought, reflects primarily the need for a rational division of labor. Purpose must be translated into functions. Functions must be mapped out in terms of individual working units devoted to specific tasks. The ensuing specialization, however, is not without undesirable concomitants. Inevitably, confinement to one set of operations has a stifling effect, differing only in degree, on those virtually prisoners of the office structure. Perspective narrows, initiative weakens. Day after day the same general formula is enacted, the same questions are raised, the same points are checked. An outsider bold enough to inquire into concrete considerations underlying the fixed pattern must be prepared for surprises. He will have to be satisfied all too often with the slipshod reply, reproachful or sarcastic: “It has always been done this way.” The answer is not only pathetically inadequate. It also reveals that the formative idea which once guided the design for action has lost its hold. Routine perpetuated by sheer habit is at best a makeshift. It may keep things going temporarily, but it is certain to cramp the conduct of business under changing conditions. Moreover, thoughtless reliance on techniques once acquired results necessarily in a corresponding measure of intellectual unemployment. When precedent is sacred, minds go idle.

Type
Articles
Copyright
Copyright © University of Notre Dame 1939

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References

1 For an acute interpretation of the significance of such symbols see Lasswell, Harold D., Politics: Who Gets What, When, How (New York and London, 1936), pp. 29 ff., 37Google Scholar.

2 Lenin, V. I., Whal Is To Be Done? (New York, 1929), p. 121Google Scholar, note. Lenin published this brilliant analysis of “burning questions of our movement” (so the subtitle) early in 1902.

3 A useful illustration is given in Kurtz, Russell H., ed., The Public Assistance Worker (New York, 1938)Google Scholar.

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