Abstract
Abstract
Against the backdrop of the vigorous development of smart hospitals, public hospitals and medical staff serve as the main bodies of medical activities, while patients are the direct recipients of medical service experiences. Enhancing the sense of gain and satisfaction of both medical staff and patients, and fostering a harmonious doctor-patient relationship are crucial for promoting the high-quality development of public hospitals. Oriented by actual demands, public hospitals should advance smart medical services, adhere to the patient-centered philosophy, continuously improve the level of service management in public hospitals, and unleash new efficiency in service governance.
In this context, this study focuses on ways to elevate the quality of smart medical services in public hospitals, optimize service management, and establish a comprehensive management system for smart medical services. The goal is to enable medical staff to deliver high-quality medical care and allow patients to access better experiences of smart medical services. Through an in-depth research on the management of smart medical services in Huiren Hospital, this paper identifies core problems, addresses existing deficiencies, and summarizes practical experience. Under the trend of high-quality development of public hospitals, it aims to form a replicable and promotable management model for smart medical services, and provide references for further optimizing relevant policies and measures for the management of smart medical services in public hospitals across Shanghai.
