Please visit the help page for an FAQ guide covering a wide range of topics ranging from logging in to Author Hub, to purchasing books and accessing royalties and sales information.
If your question is not in the list, please click here.
Royalties - to discuss the content of a royalty statement, to query the sales shown in your account or to change how you are paid royalties (including your bank details). If you have a royalty contract with Cambridge University Press or are an existing Cambridge University Press author and require access to Author Hub please e-mail royalties@cambridge.org.
Technical Support - for issues of a technical
nature including accessing your account, password resets,
incorrect/missing information or other technical problems with the
platform.
academictechsupport@cambridge.org
Customer Services - for queries regarding ordering books with your author discount or to check on the progress of an order.
Europe, Middle East and Africa
Telephone: +44(0)1223 326050 (9-5pm GMT Monday to Friday)
Email: directcs@cambridge.org
North and South America
Telephone: +1800-872-7423 (9am-5pm EST Monday to Friday)
Email: customer_service@cambridge.org
Australia and New Zealand
Telephone: (Australia): +61 (03) 8671 1400 (9am-5pm AEDT Monday to Friday)
Telephone: (New Zealand): +61 0800 023 520
Email: enquiries@cambridge.edu.au
Asia and Rest of World
Telephone: +44(0)1223 326050 (9-5pm GMT Monday to Friday)
Email: directcs@cambridge.org