Support

Frequently Asked Questions

If you require further help or assistance not provided on this page, please click here for a more comprehensive FAQ guide.


View a complete walk-through of Author Hub below.





Author Hub is the new home for Cambridge University Press authors, replacing AuthorNet. Our dedicated, online platform provides everything you need to support you on your publishing journey with us – from idea to publication and beyond.


As a prospective author, you can use Author Hub to find out all you need to know about publishing with us, including more information about our Academic, Cambridge English and Education areas.

AuthorNet has been replaced in its entirety by Author Hub, offering new and improved functionality and an enhanced user experience.

Shortly after signing your contract you will receive an email inviting you to activate your Author Hub account. If you have not received this email or are not able to login using your existing account, please use our ‘Contact us’ form (https://www.cambridge.org/authorhub/contact-us)

To reset your password, please go to www.cambridge.org/authorhub/login/ and click on the Forgotten password link at the bottom of the page.

To change your personal information, please ensure you are logged in to Author Hub. Hover the cursor over your name and picture in the top right hand corner of the page. A drop down menu will appear. In the drop down menu, click View profile and you will be taken to a page to edit your profile.

To view your sales figures you will need to access the Title Details located under the Published Titles tab. For each title, you will find a breakdown of the title sales since your last royalty statement, as well as a breakdown of the last five years. If you require any further assistance in viewing your sales figures, please use the ‘Contact us’ form here: https://www.cambridge.org/authorhub/contact-us

Please visit our Royalty FAQs at www.cambridge.org/royaltyFAQs for further information.

Once logged in to Author Hub, you will have access to a suite of publishing and marketing guides to support you through the publishing process and help you raise the profile of your work. To view these resources, click on the Resources tab at the top of the page.

When you find a resource that is useful to you, you can mark it as a favourite by clicking on the heart icon next to the title of the resource. These resources will then appear on your Dashboard.

You can purchase all Cambridge print books using your 40% author discount in our new Author Hub online shop.*

It's simple and quick, just log in to your Author Hub account and visit the My Discounts tab. From there you can purchase your own titles or any other Cambridge print title at your exclusive 40% author discount.

*Online purchasing is currently only available in Europe and the Americas. For authors in other regions, please contact customer services using the details provided on the My Discounts page to place an order.

As Cambridge University Press book author, you are entitled to 40% off all Cambridge print books. You may purchase up to a maximum of 20 copies of your own title, and a maximum of 1 copy per any other title, using this discount. If you would like to purchase quantities above this amount, please contact our Customer Services team who will be happy to assist you.

At this time Author Hub is currently only available for authors who receive royalties for their book(s). However, you can click here to access the full suite of marketing resources.

Please be advised that books will only appear in your Published titles section if you are entitled to royalties for them.

Please use the ‘Contact us’ form (https://www.cambridge.org/authorhub/contact-us) if you would like to update your bank/payment details.

The Royalties team will provide advice on how to send this information securely.

To make a purchase using your author discount, login to your Author Hub account and select My Discounts from the Dashboard navigation bar. Enter the title or ISBN of the book you would like to purchase and complete the purchasing process.

Through the Marketing Tools tab, you’ll be able to download an email signature banner and an image of your book cover you can use to help promote your book. We’re always looking to improve Author Hub and more features are always being added.

Book covers can be accessed through the Marketing Tools tab on Author Hub. Both a large JPEG suitable for print and a smaller JPEG we recommend is used digitally are available for download.

Under the Published Titles tab, select your book. Scroll down to Conference Appearances and you will find a list of academic conferences that your book has been, or will be, promoted at either in print or in promotional material. Please note this list may be subject to change.

Discount flyers can be downloaded under the Published titles tab. Click on the title you’d wish to make a flyer for and scroll down to download a copy. If no flyer currently exists, you can request a flyer be made up by clicking the “Request a new flyer” button.

- Sales figures in Author Hub are the total sales for your selected title. This means they reflect all sales of your title, both direct from Cambridge University Press and those sold by Cambridge University Press to retailers and third parties.


- Sales figures include all formats, both print and digital. Digital sales includes retail e-books (e.g. Amazon Kindle, ePub) and digital institutional copies (e.g. via Cambridge Core).


- Sales figures exclude all gratis copies, such as author copies, gratis copies, publicity copies, inspection copies and so forth.


- Some third party retailers and accounts purchase via consignment which means those sales will appear in the following month or occasionally later.


Terms and Conditions

Sales figures displayed on the Author Hub website may fluctuate from time to time due to a number of different factors, including stock returns, varying third party sales models, invoicing periods or third-party data provision. Please be aware that data can quickly become out-of-date. Although the data found using the Author Hub web site have been produced and processed from sources believed to be reliable, Cambridge accepts no responsibility or liability for the frequency of provision and accuracy of the sales figures or any use made of them made by the author, whether or not arising from the negligence of any of Cambridge or any third party suppliers. The information is provided on an "as is" basis. No warranty, express or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information.

Currently, login information is not synchonised across all of our platforms. To change your Author Hub password, you can login using your previous information and update it by editing your profile.

We are in the process of updating these systems and you will soon be able to login to Author Hub, Cambridge Core, Cambridge.org, and all our platforms using the same login. We appreciate your patience and understanding while we work to make these changes.

Author Hub is accessible through a private browser. However, your experience using the platform may be different than when logging in using your regular browser and some features may not be available.

Please find the link to the Royalties Aged Creditors form below. It should be signed, completed and returned to the royalty’s team using the following address: acr@cambridge.org


www.cambridge.org/authorhub/resources/guides


Before sending the form over to acr@cambridge.org ensure that you have completed the following:

  • The form is completed with your current address & bank details
  • Your address stated matches the proof of address required & your photo ID is valid and in date
  • The bank form is signed & dated
  • The bank details provided are your current/checking account (not a savings or investment account)

In the event you have any questions or queries in regards to completing the process then please contact acr@cambridge.org

Piracy is the unauthorised and unlicensed reproduction of content that is protected by copyright law (save where certain copyright exceptions apply) and may take the form of physical or digital piracy.


Physical piracy includes counterfeit copies or photocopied books that are distributed or sold either in physical or online stores (such as on online marketplaces), while digital piracy usually involves distributing electronic copies of publications on file sharing sites, social media platforms and online forums without the copyright owner’s permission. Technology has made file sharing easier than ever as pirates are able to tap into or manipulate existing technologies to make content available to all who want it, whilst at the same time making it increasingly difficult to identify and put a stop to the perpetrators behind it.


Cambridge is committed to tackling piracy in all its forms by working closely with industry bodies, anti-piracy service providers, and enforcement agencies to deal with intellectual property infringement throughout the world and to minimise its impacts on our authors and our business.

If you come across pirated print or digital copies of Cambridge publications being sold on online marketplaces (like Amazon, eBay, Shopee etc.), or if you come across digital piracy on social media platforms (such as YouTube and Facebook), you may report them via the following link:

Report piracy on online platforms

(Please note that by clicking the above link, you will be taken to a third-party site managed by Corsearch).


If you come across digital copies of Cambridge publications on any other websites (such as file sharing sites, torrent sites or links to infringing content which may appear through a Google search), you may report them through the following link:

Reporting piracy on other websites

(Please note that by clicking the above link, you will be taken to a third-party site managed by Link-busters).


If you encounter any issues using the links above or would like to contact the Cambridge Brand Protection team directly about a piracy-related issue, please write in to piracy@cambridge.org.

Yes, you are needing to register with Author Hub even if you already have a Cambridge account. You will be sent an invitation after you have published a book or article with CUP. If you have published a book or article with us and have not received an invitation, please request one using the Contact us form. Elements authors have not yet been added to Author Hub but will be in the near future.

Your invitation to Author Hub should use the email address you used for your latest publication. You are able to change your email address in your preference centre under ‘Profile’ once you have registered.

All sales and Altmetric figures are updated in real-time. If there is a problem with your sales figures please let us know using the Contact us form.