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    Rosenthal, Marsha Morales, Enid Levin, Steven and Murphy, Lauren F. 2014. Building a team to fight diabetes: Pharmacy students’ perceptions about serving as patient navigators. Currents in Pharmacy Teaching and Learning, Vol. 6, Issue. 4, p. 595.

  • Primary Health Care Research & Development, Volume 8, Issue 2
  • April 2007, pp. 147-156

Diabetes-related communications in community pharmacy: reflections on the findings from a feasibility study

  • Nathalie Haigh (a1), Peter Campion (a2), Valerie Featherstone (a3), Hilary Edmondson (a4), Koon Hien Tee (a5) and Andrew Innes (a6)
  • DOI:
  • Published online: 29 March 2007

Aims: To assess the feasibility of keeping a log of diabetes-related communication in a community pharmacy and to explore the potential of the logs to reflect diabetes-related communications within pharmacies. Design: A reflective log-keeping exercise (the log designed by the researchers and provided in a booklet form) in community pharmacies of any diabetes-related communication taking place between pharmacy staff and their service users, and any signposting made to and from other relevant health professionals. The study ran for four weeks. Subjects and setting: Nine community pharmacy branches of the Independent Pharmacy Care Centres PLC based in Hull, East Yorkshire and North & North East Lincolnshire. Outcome measures: A description of the form and nature of diabetes-related communication, taking place within the community pharmacy. The research team also sought feedback on the experience of keeping the log. Results: Twenty-two communications were logged; twenty-one involved direct face-to-face contact and one log involved a telephone conversation. Two-thirds of the communications involved conversations with patients with diabetes, a third were with a partner/family member. The conversations captured fell into five categories: sugar free medicines, blood glucose-testing metre, prescription medicines, diabetes specific education/ information and an unclassified category, respectively. The logs demonstrated that communications can involve all members of the staff team, working independently or jointly across their roles in the pharmacy. Conclusion: Community pharmacies in the pilot study were actively involved in providing diabetes health-related information/education and support. Communications involved directly assisting people with diabetes and providing information to people supporting others with a diagnosis of diabetes. We propose that the logs provide a valuable means of acquiring information about the form and nature of diabetes-related communication and signposting within community pharmacy.

Corresponding author
Address for correspondence: Prof Peter Campion, Post Graduate Medical Institute, Psychological and Primary Care Medicine, Room 306, Hertford Building, University of Hull, Cottingham Road, Hull HU6 7RX, UK. Email:
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Primary Health Care Research & Development
  • ISSN: 1463-4236
  • EISSN: 1477-1128
  • URL: /core/journals/primary-health-care-research-and-development
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