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Factors affecting patient satisfaction with the psychiatric ward round: retrospective cross-sectional study

  • Peter Lawrence Zaki Labib (a1) and Lisa Brownell (a2)
Abstract
Aims and Method

A questionnaire was distributed to patients in a psychiatric hospital in Birmingham, UK, to identify the factors that affect their satisfaction with the ward round.

Results

The questionnaire was completed by 42 patients (53% response rate). Waiting time was the only variable to be significantly correlated with total score of patient satisfaction. Regression analysis also identified diagnosis and patients meeting their consultant before the first ward round as significant predictors of patient satisfaction.

Clinical Implications

Reducing waiting time and ensuring that the consultant meets the patient before the first ward round would make a significant improvement to the in-patient experience, without causing much disruption to standard clinical practice.

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Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
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1 Foster, HD, Falkowski, W, Rollings, J. A survey of patients' attitudes towards inpatient psychiatric ward rounds. Int J Soc Psychiatry 1991; 37: 135–40.
2 Ballard, CG, McDowell, AWT. Psychiatric in-patient audit – the patient's perspective. Psychiatr Bull 1990; 14: 674–5.
3 Wagstaff, K, Solts, B. Inpatient experiences of ward rounds in acute psychiatric settings. Nurs Times 2003; 99: 34–6.
4 White, R, Karim, B. Patients' views of the ward round: a survey. Psychiatr Bull 2005; 29: 207–9.
5 Armond, JR, Armond, AD. Patients' attitudes to multi-disciplinary psychiatric assessments. Br J Soc Clin Psychol 1985; 3: 3641.
6 Greenwood, N, Key, A, Burns, T, Bristow, M, Sedgwick, P. Satisfaction with in-patient psychiatric services. Relationship to patient and treatment factors. Br J Psychiatry 1999; 174: 159–63.
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BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
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Factors affecting patient satisfaction with the psychiatric ward round: retrospective cross-sectional study

  • Peter Lawrence Zaki Labib (a1) and Lisa Brownell (a2)
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