Skip to main content
×
×
Home

Triage: a waiting list initiative in a child mental health service

  • Elizabeth Jones (a1), Clare Lucey (a1) and Liz Wadland (a1)
Abstract
Aims and Method

Long waiting lists and failure to attend appointments are a common problem in child and adolescent psychiatry. We introduced a novel ‘triage’ stage waiting list initiative to decrease the long waiting time fora first appointment at our child mental health service.

Results

The waiting time to first appointment was significantly reduced and increased satisfaction with this process was expressed by clinicians, the referred families and referrers.

Clinical Implications

The reduction in waiting time was sustained over time and the triage process has now been implemented as routine practice. Following this implementation, there is no longer a lengthy waiting list for treatment after initial assessment. We would recommend this initiative, which screened referrals more efficiently and accurately, as a successful model for other child and adolescent services with long waiting lists.

    • Send article to Kindle

      To send this article to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle. Find out more about sending to your Kindle.

      Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

      Find out more about the Kindle Personal Document Service.

      Triage: a waiting list initiative in a child mental health service
      Available formats
      ×
      Send article to Dropbox

      To send this article to your Dropbox account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Dropbox.

      Triage: a waiting list initiative in a child mental health service
      Available formats
      ×
      Send article to Google Drive

      To send this article to your Google Drive account, please select one or more formats and confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your <service> account. Find out more about sending content to Google Drive.

      Triage: a waiting list initiative in a child mental health service
      Available formats
      ×
Copyright
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
Hide All
Ewalt, P., Cohen, M. & Harmatz, J. (1972) Prediction of treatment acceptance by child guidance clinic applicants: an easily applied instrument. American Journal of Orthopsychiatry, 42, 857864.
Geekie, J. (1995) Preliminary evaluation of one way of managing a waiting list. Clinical Psychology Forum November, 3335.
Goodman, R. (1997) The Strengths and Difficulties Questional: a research note. Journal of Child Psychology and Psychiatry, 38, 581586.
Jones, S. M. & Bhadrinath, B. R. (1998) GPs' views on prioritisation of child and adolescent mental health problems. Psychiatric Bulletin, 22, 484486.
Munjal, A., Latimer, M. & Mccune, N. (1994) Attendance at child psychiatry new patient clinics. Irish Journal of Psychological Medicine, 11, 182184.
Potter, R. & Darwish, A. (1996) Predicting attendance at child and adolescent clinics. Psychiatric Bulletin, 20, 717718.
Roberts, S. & Partridge, I. (1998) Allocation of referrals within a child and adolescent mental health service. Psychiatric Bulletin, 22, 487489.
Subotski, F. & Berelowitz, M. (1990) Consumer views at a child guidance clinic. Newsletter of Association for Child Psychology and Psychiatry, 12, 812.
Wenning, K. & King, S. (1995) Parent orientation meetings to improve attendance and access at a child psychiatric clinic. Psychiatric Services, 46, 831833.
Recommend this journal

Email your librarian or administrator to recommend adding this journal to your organisation's collection.

BJPsych Bulletin
  • ISSN: 0955-6036
  • EISSN: 1472-1473
  • URL: /core/journals/bjpsych-bulletin
Please enter your name
Please enter a valid email address
Who would you like to send this to? *
×

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 22 *
Loading metrics...

Abstract views

Total abstract views: 18 *
Loading metrics...

* Views captured on Cambridge Core between 2nd January 2018 - 20th July 2018. This data will be updated every 24 hours.

Triage: a waiting list initiative in a child mental health service

  • Elizabeth Jones (a1), Clare Lucey (a1) and Liz Wadland (a1)
Submit a response

eLetters

No eLetters have been published for this article.

×

Reply to: Submit a response


Your details


Conflicting interests

Do you have any conflicting interests? *