This article presents interim findings and reflections from a case study of multiply excluded homeless people in Stoke-on-Trent. The article focuses on the experiences reported by a group of twelve such people living in the YMCA hostel. From the interviews, a large number of thematic structures were identified, of which only a few are outlined here, due to restrictions on the article length. The article concludes that the YMCA has had an important impact on their lives, mostly for the better, but the nature of this impact is complex and far from being fully understood.
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