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Chapter 6 - The Emotional Life of Teams

Published online by Cambridge University Press:  28 February 2020

John Ballatt ,
Penelope Campling  and
Chris Maloney
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Summary

Ideally, the work people do should bring out the best in them. This does not always happen. The previous chapter explored some of the reasons why individuals can find it hard to provide compassionate health and social care. This chapter is about group dynamics: how people behave in teams and how healthy team working can be supported, but also how teams behave in relation to other teams and how good team working can be replicated.

Most of us have some awareness that our behaviour can be affected by the group of people we are with, that working in a ‘good’ team is a very different experience from working in a ‘bad’ team. We may even have caught ourselves behaving out of character in a particular group situation, or celebrated having the ‘best brought out of us’ in another. Being part of a group or team can also provoke anxiety.

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Chapter
Information
Intelligent Kindness
Rehabilitating the Welfare State
 , pp. 66 - 82
Publisher: Cambridge University Press
Print publication year: 2020

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