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20 - User and carer involvement

from Part II - Interface issues

Published online by Cambridge University Press:  22 August 2009

M. Dominic Beer
Affiliation:
Oxleas NHS Foundation Trust
Stephen M. Pereira
Affiliation:
Goodmayes Hospital, Essex
Carol Paton
Affiliation:
Oxleas NHS Foundation Trust
Kate Woollaston
Affiliation:
Pathways PICU, Goodmayes Hospital North East London Mental Health, NHS Trust, Ilford, UK
Stephen M. Pereira
Affiliation:
Lead Consultant Psychiatrist, PICU and Honorary Senior Lecturer, Guy's King's, St Thomas' School of Medicine Pathways, PICU Goodmayes Hospital, North East, London, Mental Health, NHS Trust, Ilford, Essex, UK
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Summary

Introduction

This chapter is about the potential for change in inpatient Psychiatric Intensive Care Units (PICU) towards a culture in which users and carers are partners with healthcare professionals to produce the best possible service. Historically, the medical model has presumed that professionals know what is best for the patient. Subsequently there have been difficulties in staff teams' understanding and endorsing of user and carer involvement. However, the inclusion of users and carers in the planning, delivery and evaluation of services is now believed to be crucial and therefore this is an area that needs to be incorporated into practice.

This chapter aims to facilitate this process and first describes current policy on this issue and the evidence on which it is based. Next it addresses staff resistance and ways of supporting staff to reduce this. It then concentrates on patients' involvement in their own care. It then considers the role of user representatives and advocates to assists patients and their involvement services. Finally it discusses the inclusion and support of a patient's carers, which for the purposes of this chapter are defined as a patient's family, friends and loved ones. Throughout this chapter the terms ‘patient’ and ‘user’ will be used interchangeably to reflect current practice.

Policies

Numerous policy documents issued by the Department of Health (DoH) stress the need for a patient-centred National Health Service (NHS), including: Partnership in Action (DoH 1998), The National Service Framework for Mental Health (DoH 1999a), The NHS Plan (DoH 2000) and The NHS Improvement Plan (DoH 2004).

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Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2008

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References

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  • User and carer involvement
    • By Kate Woollaston, Pathways PICU, Goodmayes Hospital North East London Mental Health, NHS Trust, Ilford, UK, Stephen M. Pereira, Lead Consultant Psychiatrist, PICU and Honorary Senior Lecturer, Guy's King's, St Thomas' School of Medicine Pathways, PICU Goodmayes Hospital, North East, London, Mental Health, NHS Trust, Ilford, Essex, UK
  • M. Dominic Beer, Stephen M. Pereira, Carol Paton
  • Book: Psychiatric Intensive Care
  • Online publication: 22 August 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511543593.023
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Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • User and carer involvement
    • By Kate Woollaston, Pathways PICU, Goodmayes Hospital North East London Mental Health, NHS Trust, Ilford, UK, Stephen M. Pereira, Lead Consultant Psychiatrist, PICU and Honorary Senior Lecturer, Guy's King's, St Thomas' School of Medicine Pathways, PICU Goodmayes Hospital, North East, London, Mental Health, NHS Trust, Ilford, Essex, UK
  • M. Dominic Beer, Stephen M. Pereira, Carol Paton
  • Book: Psychiatric Intensive Care
  • Online publication: 22 August 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511543593.023
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • User and carer involvement
    • By Kate Woollaston, Pathways PICU, Goodmayes Hospital North East London Mental Health, NHS Trust, Ilford, UK, Stephen M. Pereira, Lead Consultant Psychiatrist, PICU and Honorary Senior Lecturer, Guy's King's, St Thomas' School of Medicine Pathways, PICU Goodmayes Hospital, North East, London, Mental Health, NHS Trust, Ilford, Essex, UK
  • M. Dominic Beer, Stephen M. Pereira, Carol Paton
  • Book: Psychiatric Intensive Care
  • Online publication: 22 August 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511543593.023
Available formats
×