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5 - Principles of communication and persuasion

Published online by Cambridge University Press:  05 June 2012

Rob Donovan
Affiliation:
Curtin University of Technology, Perth
Nadine Henley
Affiliation:
Edith Cowan University, Western Australia
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Summary

Social marketing is fundamentally concerned with bringing about behaviour change. However, in most cases this first requires bringing about changes in beliefs, attitudes and intentions. Furthermore, some components of an overall comprehensive campaign may have limited objectives, such as an increase in knowledge, or an increased belief that individuals’ conservation behaviours can make a real difference, or to create a positive predisposition to act in a certain way when a relevant situation arises. The desired behaviour may then occur some time later when an appropriate situation arises. For example, a campaign to change discriminatory racist behaviours may have a component that first increases people’s knowledge about a particular ethnic group, removes misperceptions about that group and creates a more positive predisposition towards that group. That might then be expressed in various ways, for example, in more friendly behaviours towards members of that group in social situations, or more positive word-of-mouth about that group in conversations with friends, or supporting anti-discriminatory legislation in a public opinion poll. That is, changes in beliefs and attitudes are usually a necessary precursor to these desired behaviours.

Type
Chapter
Information
Principles and Practice of Social Marketing
An International Perspective
, pp. 88 - 124
Publisher: Cambridge University Press
Print publication year: 2010

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References

Cialdini, R. B. 2001 Influence: Science and PracticeNeedham Heights, MAAllyn & BaconGoogle Scholar
Donovan, R. J.Leivers, S. 1993 Using Paid Advertising to Modify Racial Stereotype BeliefsPublic Opinion Quarterly 57: 205CrossRefGoogle Scholar
Katz, D.Mansfield, P.Goodman, R.Tiefer, L.Merz, J. 2003 Psychological Aspects of Gifts From Drug CompaniesJournal of the American Medical Association 290 2404CrossRefGoogle ScholarPubMed

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