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Differences in Remote Mental Healthcare: Minority Ethnic Service User Experiences and Perceptions During COVID-19
- Lamiya Samad, Bonnie Teague, Karen Moreira, Sophie Bagge, Khalifa Elzubeir, Emma Marriott, Jonathan Wilson, Nita Agarwal
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- Journal:
- BJPsych Open / Volume 8 / Issue S1 / June 2022
- Published online by Cambridge University Press:
- 20 June 2022, pp. S38-S39
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- Article
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- Open access
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Aims
COVID-19 has resurfaced health inequalities but also provides new opportunities for remote healthcare. Minority ethnic service users (SUs) are substantially under-represented in secondary mental health services due to gaps in understanding needs of this priority group. We aimed to assess and identify any differences in characteristics and acceptability, with a focus on minority ethnic mental health SUs.
MethodsA prospective, online feedback questionnaire was developed with the help of SUs. This was built into video consultations (VCs), using the secure Attend Anywhere platform through a survey link. We present results between July 2020 and January 2022, during which, a total of 2,565 SUs completed the online questionnaire after VCs. SPSS (version 27) was used for descriptive statistical analysis. Chi-squared test, using 5% level of significance, was conducted to test differences between the two (minority Vs majority ethnic) SU groups.
ResultsOf 2,565 SUs, 119 (4.6%) were from minority ethnic groups (Asian British, Mixed/multiple, Black British, and Other), 2,398 (93.5%) were White British, and 48 (1.9%) preferred not to disclose. A higher percentage of SUs were females from both minority (55.6%) and White British (66.1%) ethnic groups (ϰ2=5.476, p < 0.05). By age group, almost half (48.7%) of minority ethnic SUs were less than 25 years old, compared with those from White British ethnicity (29.2%). In contrast, only 2.5% minority ethnic SUs were aged ≥65 years with none ≥80 years old (ϰ2 Likelihood Ratio = 27.11, p < 0.001).
No significant differences were found for video technical quality, such as waiting area, joining the video call, sound, and video quality. Similar findings were observed for video care delivery aspects with no significant differences between (minority ethnic and White British) SUs. Overall, both groups felt comfortable during the video call (ϰ2=0.137, p > 0.05), their needs were met (ϰ2=0.384, p > 0.05) and felt supported (ϰ2=0.164, p > 0.05). However, according to care team, a significantly higher percentage of minority ethnic SUs (43%) had remotely consulted Specialist (Eating disorders, Well-being/IAPT) services compared with those of majority ethnicity (29%) (ϰ2 Likelihood Ratio = 21.936, p < 0.05).
ConclusionBoth minority ethnic and White British SUs found video care to be acceptable, with positive experiences. A significantly high proportion of minority ethnic SUs was younger and had remotely consulted Specialist services, with none in the 80-plus age group. These findings highlight priority areas to address among this massively underrepresented group in mental healthcare services.
Remotely connected: patient and clinician video care experiences in secondary mental health services during COVID-19, including future preferences
- Lamiya Samad, Bonnie Teague, Karen Moreira, Sophie Bagge, Khalifa Elzubeir, Jonathan Wilson
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- Journal:
- BJPsych Open / Volume 7 / Issue S1 / June 2021
- Published online by Cambridge University Press:
- 18 June 2021, pp. S48-S49
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- Article
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Aims
Video-delivered care is a rapidly emerging area with potential to transform assessment and treatment strategies. The coronavirus (COVID-19) pandemic has accelerated these changes. Limited evidence exists for experiences of video care in secondary mental health services. We aimed to assess the acceptability of video care in mental health clinical practice during COVID-19.
MethodStructured questionnaires were developed with the help of patients and clinicians. The patient experience questionnaire was built into video sessions and completed online, using the Attend Anywhere (AA) platform from July 2020 to March 2021. A Trust-wide clinician views and experiences survey was conducted from July 2020 to October 2020. Descriptive analysis was performed using SPSS (version 27.0).
ResultOf 1,296 patients who completed the online feedback, the majority provided positive feedback for all aspects of video care. Most patients felt their needs were met (90%) and were supported (93%) during the video call. Positive experiences were informed by clinicians’ communication skills. For future appointments, just over half (51.7%) of patients preferred using video calls, followed by face-to-face (33%). Future video preference was informed by reasons reducing social anxiety and practical aspects such as child/carer needs, physical disability and travel.
Of 252 clinicians completing the survey, 161 (64.7%) had used video for remote care delivery. Clinicians also provided positive feedback, with Microsoft-teams as the preferred platform. Most clinicians felt the therapeutic relationship (76.4%) and privacy (78.7%) were maintained using video. While 73% felt there were no safeguarding issues that impacted adversely, 30% felt that care quality was affected, and (69.9%) reported limited visual cues for video calls. Most clinicians (73%) felt confident about clinical decision-making remotely, though there were areas where clinicians felt less confident, such as assessing patients’ appearance and behaviour. Additionally, compared with face-to-face, video consultations seemed to be effective for social anxiety, but less so for Autism spectrum disorders, and with no perceived difference for depression or self harm. For future, more clinicians preferred face-to-face (40.1%) than video care (36.1%).
ConclusionMental health care delivered remotely via video is experienced positively by patients and clinicians alike. However, clinicians felt that quality of care is impacted, and additional remote clinical skills training may be beneficial. Going forward, there is acceptability for the use of video care in routine mental health practice for certain mental health presentations.
five - Children’s health
- Edited by Shirley Dex, Heather Joshi
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- Book:
- Children of the 21st Century
- Published by:
- Bristol University Press
- Published online:
- 22 January 2022
- Print publication:
- 12 October 2005, pp 133-158
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Summary
Children in the UK are growing up against a background of changing family size and structure as well as changing demographic, economic and societal circumstances, which together have important implications for their health (Peckham, 1998). It is important to understand how the changes in patterns of caring for children and family context influence health in early childhood and the adoption of child health promoting behaviours by parents and carers. In recent years, there has been increasing interest in the contribution of these changes to obesity, asthma and related allergic diseases, autoimmune conditions, and disorders of social communication and behaviour (Gent et al 1994; Bach, 2002; Lobstein et al, 2004). The factors underlying these trends remain poorly understood, although they are clearly of great public health and human importance. The importance of an interdisciplinary perspective combining social, environmental and biological approaches to elucidate their causes is increasingly recognised.
Plan of this chapter
In this chapter, after considering the data sources in more detail, we describe the health during infancy of the cohort children through investigating the baby's birthweight, its infant weight at 8-9 months, and the early nutrition and patterns of breastfeeding. A range of parental and community influences on the baby's health are then considered – namely, parental smoking and alcohol use, immunisation, health problems and other use of services. Finally, the chapter examines indicators of good health in infancy and concludes with the implications of the findings for child health policy.
Data sources
At the first contact with the families when the children were aged around 9 months, information was obtained by parental (usually maternal) report on a wide range of measures. This included those relevant to the prevention of illness and promotion of health in the child, such as breastfeeding, parental smoking and immunisation status, and to conditions and illnesses that have implications for growth and development. Also included were measures which provide a baseline for examining later patterns and trajectories which will change with increasing age – for example, birthweight and bodyweight.
Data were also enhanced with respect to child health information by verifying maternal reports at the time of interview from information recorded in the personal child health record (Walton et al, 2005) and, subsequently, by linkage to routine birth registration records and health service information either at the individual or health service level (Bartington et al, 2005; Tate et al, 2005).