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17 - Citizen and Users’ Responses to Public Service Failure: Experimentation about Blame, Exit, and Voice

from Part III - Substantive Contributions

Published online by Cambridge University Press:  27 July 2017

Oliver James
Affiliation:
University of Exeter
Sebastian R. Jilke
Affiliation:
Rutgers University, New Jersey
Gregg G. Van Ryzin
Affiliation:
Rutgers University, New Jersey
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Summary

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Chapter
Information
Experiments in Public Management Research
Challenges and Contributions
, pp. 361 - 375
Publisher: Cambridge University Press
Print publication year: 2017

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References

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