Dedication

pp iii-iv

Contents

pp v-vi

Introduction

pp vii-xiv

Part 1 - Setting the scene

pp 1-2

one - Introducing consultancy: an empowerment approach

pp 3-34

Part 2 - Doing consultancy

pp 35-36

two - Negotiating

pp 37-52

three - Contracting

pp 53-72

four - Engaging

pp 73-110

five - Empowering

pp 111-148

six - Disengaging

pp 149-158

Part 3 - Reflections

pp 159-160

seven - Reflecting on contexts for consultancy

pp 161-172

eight - Reflecting on perspectives on consultancy

pp 173-194

nine - Doing consultancy and transforming public services

pp 195-216

References

pp 217-224

Appendix 1 - Glossary of terms associated with consultancy

pp 225-228

Appendix 2 - List of abbreviations

pp 229-230

Appendix 3 - Intellectual property rights

pp 231-232

Index

pp 233-240