Dedication

pp vii-viii

Contents

pp ix-xii

Figures and Tables

pp xiii-xiv

Contributors

pp xv-xvi

Acknowledgements

pp xvii-xviii

PART 1 - Background

pp 1-2

1 - Introduction

pp 3-8

2 - Using the Toolkit

pp 9-12

PART 2 - The Toolkit

pp 13-14

3 - Step 1: Identify

pp 15-22

4 - Step 2: Collect

pp 23-38

5 - Step 3: Map

pp 39-56

6 - Step 4: Analyse

pp 57-68

7 - Step 5: Act

pp 69-76

8 - Step 6: Review

pp 77-82

PART 3 - Going Further

pp 83-84

9 - Moving from a Transactional to a Transformational Service Using Data

pp 85-96

10 - Collection Mapping for Collection Management

pp 97-106

11 - User Experience and Qualitative Data

pp 107-126

12 - Alternative Data Sources: Using Digital and Social Media to Inform Management Decisions in Your Library

pp 127-140

13 - Starting from Scratch: Building a Data Culture at the University of Westminster

pp 141-154

14 - Back to the Drawing Board: How Data Visualisation Techniques Informed Service Delivery during the COVID-19 Pandemic

pp 155-168

Appendix

pp 169-170

Bibliography

pp 171-174

Index

pp 175-180