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  3. Institutional Memory as Storytelling
  • Cited by 17
Publisher:
Cambridge University Press
Online publication date:
December 2020
Print publication year:
2020
Online ISBN:
9781108780001
DOI:
https://doi.org/10.1017/9781108780001
Subjects:
Macroeconomics, Organisation Studies, Management
Series:
Elements in Public and Nonprofit Administration
Information

Book description

How do bureaucracies remember? The conventional view is that institutional memory is static and singular, the sum of recorded files and learned procedures. There is a growing body of scholarship that suggests contemporary bureaucracies are failing at this core task. This Element argues that this diagnosis misses that memories are essentially dynamic stories. They reside with people and are thus dispersed across the array of actors that make up the differentiated polity. Drawing on four policy examples from four sectors (housing, energy, family violence and justice) in three countries (the UK, Australia and New Zealand), this Element argues that treating the way institutions remember as storytelling is both empirically salient and normatively desirable. It is concluded that the current conceptualisation of institutional memory needs to be recalibrated to fit the types of policy learning practices required by modern collaborative governance.

References

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