Interaction and the Standardized Survey Interview: The Living Questionnaire

Hanneke Houtkoop-Steenstra

doi:10.1017/CBO9780511489457

This study investigates in detail the interaction between interviewers and respondents in standardised social survey interviews. Applying the techniques of conversation analysis, Hanneke Houtkoop-Steenstra reveals how certain rules of normal conversation fail to apply in interviews based on a standard questionnaire, and offers original empirical evidence to show what really happens. Her book demonstrates that interview results can only be understood as products of the contingencies of the interview situation, and not, as is usually assumed, the unmediated expressions of respondents' real opinions. Her conclusions have important implications for anyone interested in effective survey compilation and interpretation. The book is highly accessible, setting out the basic tools of conversation analysis simply and clearly, and suggesting ways of improving questionnaire design wherever possible. Its approach will be of great interest to students and researchers of survey methodology.

‘Conversation Analysis has some important contributions to make to those who want to learn how to do survey interviews better.’

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Interaction and the Standardized Survey Interview

The Living Questionnaire

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Contents

Frontmatter
pp i-iv

Contents
pp v-vi

Preface
pp vii-x

Acknowledgments
pp xi-xii

Glossary of transcript symbols
pp xiii-xiv

1 - The standardized survey interview
pp 1-16

2 - Interviewer–respondent interaction
pp 17-41

3 - Participant roles
pp 42-61

4 - Recipient design
pp 62-87

5 - Questioning-turn structure and turn taking
pp 88-106

6 - Generating recordable answers to field-coded questions
pp 107-127

7 - Establishing rapport
pp 128-153

8 - Quality of Life assessment interviews
pp 154-173

9 - Implications for survey methodology
pp 174-184

Notes
pp 185-189

References
pp 190-204

Subject index
pp 205-209

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The Living Questionnaire

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