The Outsourcing Process: Strategies for Evaluation and Management

Ronan McIvor

doi:10.1017/CBO9780511543425

Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.

‘Outsourcing - and its international counterpart, off shoring - are prominent again for many organizations thinking of survival in global competition. It is therefore good to have a concise analysis of the outsourcing process, with an emphasis on how to manage and evaluate it. McIvor provides both a comprehensive survey of relevant academic literature and a concrete framework for deciding what to outsource by taking account of competition, capability, and market risk. With volumes of writing already out there on this topic, this book provides a welcome respite for taking stock of what we know in theory and practice.’

Mari Sako - Said Business School, University of Oxford

'… this is a welcome and helpful addition to the bookshelf, one that draws together academic, consultancy and practitioner modes of thinking and experience in a distinctive, readable, concise and useful way.'

Source: Supply Management

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Contents

Frontmatter
pp i-iv
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Contents
pp v-vii
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List of figures
pp viii-ix
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List of tables
pp x-x
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List of illustrations
pp xi-xi
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Acknowledgements
pp xii-xii
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1 - Introduction
pp 1-5
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2 - The trend towards outsourcing
pp 6-39
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3 - Theoretical influences on outsourcing
pp 40-62
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4 - The outsourcing process: a framework for evaluation and management
pp 63-89
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5 - Determining the current boundary of the organisation
pp 90-114
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6 - Activity importance analysis
pp 115-145
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7 - Capability analysis
pp 146-182
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8 - An analysis of the strategic sourcing options
pp 183-217
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9 - Developing the relationship strategy
pp 218-244
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10 - Establish, manage and evaluate the relationship
pp 245-275
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11 - Case study – outsourcing experiences at Telco
pp 276-310
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12 - Conclusions
pp 311-320
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Index
pp 321-326
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The Outsourcing Process

Strategies for Evaluation and Management

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Contents

Frontmatter
pp i-iv

Contents
pp v-vii

List of figures
pp viii-ix

List of tables
pp x-x

List of illustrations
pp xi-xi

Acknowledgements
pp xii-xii

1 - Introduction
pp 1-5

2 - The trend towards outsourcing
pp 6-39

3 - Theoretical influences on outsourcing
pp 40-62

4 - The outsourcing process: a framework for evaluation and management
pp 63-89

5 - Determining the current boundary of the organisation
pp 90-114

6 - Activity importance analysis
pp 115-145

7 - Capability analysis
pp 146-182

8 - An analysis of the strategic sourcing options
pp 183-217

9 - Developing the relationship strategy
pp 218-244

10 - Establish, manage and evaluate the relationship
pp 245-275

11 - Case study – outsourcing experiences at Telco
pp 276-310

12 - Conclusions
pp 311-320

Index
pp 321-326

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The Outsourcing Process

Strategies for Evaluation and Management

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