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    • Publisher:
      Cambridge University Press
      Publication date:
      09 December 2024
      19 December 2024
      ISBN:
      9781009373586
      9781009532914
      9781009373593
      Creative Commons:
      Creative Common License - CC Creative Common License - BY Creative Common License - NC Creative Common License - ND
      This content is Open Access and distributed under the terms of the Creative Commons Attribution licence CC-BY-NC-ND 4.0.
      https://creativecommons.org/creativelicenses
      Dimensions:
      (229 x 152 mm)
      Weight & Pages:
      0.26kg, 74 Pages
      Dimensions:
      (229 x 152 mm)
      Weight & Pages:
      0.14kg, 74 Pages
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    Book description

    This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

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