Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness

doi:10.1017/CBO9780511815072

The focus of this book is on the most important class of enterprise system, namely Enterprise Resource Planning (ERP) systems. Organisations typically take the decision to employ ERP systems in an attempt to streamline existing processes. Once these systems are in place, however, their success depends on the effectiveness of the implementation, and on the additional benefits that can be obtained by further leveraging the technology. In this book, the editors have assembled some of the world's best research on ERP systems, with a view to providing a foundation for second wave improvements to enterprise systems. Written primarily for managers and consultants, this book is also an ideal reference for business schools and researchers.

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Contents

Frontmatter
pp i-iv
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Contents
pp v-viii
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List of Contributors
pp ix-xviii
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Introduction: ERP – The Quiet Revolution?
pp 1-20
- By Peter Seddon, Associate Professor in the Department of Information Systems, University of Melbourne, Australia, Graeme Shanks, Associate Professor and Deputy Head of the Department of Information Systems, University of Melbourne, Australia, Leslie Willcocks, Professor of Information Management and e-business, Warwick Business School, UK
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Part I - Implementation and Effectiveness: Overview
pp 21-22
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1 - Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved
pp 23-55
- By M. Lynne Markus, Professor (Chair) of Electronic Business, City University of Hong Kong, Sheryl Axline, Ph.D. from the School of Behavioral and Organizational Sciences, Claremont Graduate University, David Petrie, Ph.D candidate, Claremont Graduate University; Teacher, University of Redlands, Cornelis Tanis, Program Director for Implementation Research, Baan Research
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2 - Innovating with Packaged Business Software: Towards an Assessment
pp 56-73
- By E. Burton Swanson, Professor of Information Systems, Anderson School at UCLA
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3 - A Comprehensive Framework for Assessing and Managing the Benefits of Enterprise Systems: The Business Manager's Perspective
pp 74-101
- By Shari Shang, Research Fellow in the Department of Information Systems, University of Melbourne, Australia, Peter B. Seddon, Associate Professor in the Department of Information Systems, The University of Melbourne, Australia
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4 - The Continuing ERP Revolution: Sustainable Lessons, New Modes of Delivery
pp 102-132
- By Jeanne W. Ross, Principal Research Scientist, IT management practices, Michael R. Vitale, Director of the Australian Graduate School of Management in Sydney, Melbourne Business School, Leslie P. Willcocks, Professor of Information Management and e-business, Warwick Business School
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Part II - From Risks to Critical Success Factors
pp 133-134
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5 - Enterprise System Implementation Risks and Controls
pp 135-156
- By Severin V. Grabski, Associate Professor of Accounting, Michigan State University, Stewart A. Leech, Professor of Accounting and Business Information Systems, University of Melbourne, Australia, Bai Lu, Assistant investment accountant, Colonial Mutual group
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6 - Risk Factors in Enterprise-wide/ERP Projects
pp 157-179
- By Mary Sumner, Directs the undergraduate program in Management Information Systems, Southern Illinois University
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7 - A Framework for Understanding Success and Failure in Enterprise Resource Planning System Implementation
pp 180-195
- By Christopher P. Holland, Professor of Information Systems, Manchester Business School, University of Manchester, Ben Light, Information Systems Research Centre and Lecturer in Information, ISI, University of Salford, UK
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8 - Critical Success Factors Revisited: A Model for ERP Project Implementation
pp 196-219
- By Anne Parr, Lecturer, Monash University in Melbourne, Australia, Graeme Shanks, Associate Professor and Deputy Head of the Department of Information Systems, The University of Melbourne, Australia
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9 - Offsetting ERP Risk through Maintaining Standardized Application Software
pp 220-238
- By Guy G. Gable, Professor of Information Systems and Director of the Information Systems Management Research Centre, Queensland University of Technology, Taizan Chan, Lecturer in the Faculty of Information Technology, National University of Singapore, Wui-Gee Tan
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Part III - From Learning to Knowledge
pp 239-240
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10 - Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure
pp 241-274
- By Judy E. Scott, Assistant Professor, University of Colorado, Iris Vessey, Professor of Information Systems, Indiana University's Kelley School of Business, Bloomington
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11 - ERP Projects: Good or Bad for SMEs?
pp 275-298
- By Frédéric Adam, Lecturer in the department of Accounting, Finance and Information Systems, University College Cork in Ireland, Peter O'Doherty, Business Analyst and Project Leader, Seabrook Research Limited
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12 - The Role of the CIO and IT Functions in ERP
pp 299-314
- By Leslie P. Willcocks, Professor of Information Management and e-business, Warwick Business School, UK; Associate Fellow, Templeton College, Oxford, Richard Sykes
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13 - Enterprise System Management with Reference Process Models
pp 315-334
- By Michael Rosemann, Associate Professor in the School of Information Systems, Queensland University of Technology, Brisbane
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14 - An ERP Implementation Case Study from a Knowledge Transfer Perspective
pp 335-350
- By Zoonky Lee, Assistant Professor of Information Systems, University of Nebraska, Lincoln, Jinyoul Lee, Assistant Professor of Management Information Systems, State University of New York at Binghamton
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15 - Knowledge Integration Processes within the Context of Enterprise Resource Planning System Implementation
pp 351-370
- By Jimmy Huang, Lecturer in the Information Technology and Strategy Group, Nottingham University Business School, UK, Sue Newell, Professor of Innovation and Organizational Analysis in the School of Management, Royal Holloway, University of London, UK, Robert Galliers
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Part IV - Cultural Aspects of Enterprise Systems
pp 371-372
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16 - An Exploratory Analysis of the Sources and Nature of Misfits in ERP Implementations
pp 373-387
- By Sia Siew Kien, Associate Director of Information Management Research Centre, Nanyang Business School, NTU, Christina Soh, Director of the Information Management Research Centre, Nanyang Business School, NTU
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17 - Implementing Enterprise Resource Packages? Consider Different Organizational and National Cultures!
pp 388-416
- By M. Krumbholz, Ph.D. student at the centre for HCI Design, City University in London, J. Galliers, Lecturer, Centre for HCI Design, Neil A.M. Maiden, Reader and Head of the Centre for Human-Computer Interface Design, City University's School of Informatics
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Part V - Future Directions
pp 417-418
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18 - Continuity Versus Discontinuity: Weighing the Future of ERP Packages
pp 419-440
- By M. Lynne Markus, Professor (Chair) of Electronic Business, City University of Hong Kong, David Petrie, Ph.D. candidate, University of Redlands; Teacher, University of Redlands, Sheryl Axline, Ph.D. from the School of Behavioral and Organizational Sciences, Claremont Graduate University
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Index
pp 441-449
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Second-Wave Enterprise Resource Planning Systems

Implementing for Effectiveness

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