Subversive Citizens: Power, Agency and Resistance in Public Services

doi:10.46692/9781847422095

Subversive Citizens

Power, Agency and Resistance in Public Services

Citizens' everyday conduct is shaped by governmental action, yet there is much evidence that both front-line public service staff and service users can sometimes act in ways that modify or disrupt intended policy outcomes. This book presents a highly original examination of how policy objectives can be 'subverted' through the actions of citizens.

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Subversive Citizens

Power, Agency and Resistance in Public Services

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Contents

Frontmatter
pp i-ii

Dedication
pp iii-iv

Contents
pp v-v

List of figures and tables
pp vi-vi

Notes on contributors
pp vii-viii

Part One - Introduction
pp 1-2

one - Examining the idea of ‘subversion’ in public services
pp 3-14

Part Two - Perspectives on subversive citizenship
pp 15-16

two - Policy, power and the potential for counter-agency
pp 17-32

three - Alliances, contention and oppositional consciousness: can public participation generate subversion?
pp 33-48

four - Subversive spheres: neighbourhoods, citizens and the ‘new governance’
pp 49-66

five - Narrating subversion, assembling citizenship
pp 67-82

six - Subversive subjects and conditional, earned and denied citizenship
pp 83-98

Part Three - Subversive citizens in public service settings
pp 99-100

seven - Family intervention projects: sites of subversion and resilience
pp 101-118

eight - Family decision making: new spaces for participation and resistance
pp 119-136

nine - Subversive attachments: gendered, raced and professional realignments in the ‘new’ NHS
pp 137-154

ten - Managerialism subverted? Exploring the activity of youth justice practitioners
pp 155-170

eleven - Awkward customers? Policing in a consumer age
pp 171-188

Part Four - Conclusion
pp 189-190

twelve - ‘Subversion’ and the analysis of public policy
pp 191-206

References
pp 207-230

Index
pp 231-240

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Subversive Citizens

Power, Agency and Resistance in Public Services

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