Contents

pp v-viii

Preface

pp ix-xii

Acknowledgements

pp xiii-xiv

Abbreviations

pp xv-xviii

Glossary

pp xix-xxvi

1 - Introduction: user studies for digital library development

pp 1-18

PART 1 - SETTING THE SCENE

pp 19-20

2 - Models that inform digital library design

pp 21-32

3 - User-centric studies

pp 33-42

4 - Design issues and user needs

pp 43-50

5 - Users within the evaluation of digital libraries

pp 51-62

PART 2 - METHODS EXPLAINED AND ILLUSTRATED

pp 63-64

6 - Questionnaires, interviews and focus groups as means for user engagement with evaluation of digital libraries

pp 65-74

7 - Expert evaluation methods

pp 75-84

8 - Evidence of user behaviour: deep log analysis

pp 85-94

9 - An eye-tracking approach to the evaluation of digital libraries

pp 95-104

10 - Personas

pp 105-114

PART 3 - USER STUDIES IN THE DIGITAL LIBRARY UNIVERSE: WHAT ELSE NEEDS TO BE CONSIDERED?

pp 115-116

11 - User-related issues in multilingual access to multimedia collections

pp 117-126

12 - Children and digital libraries

pp 127-136

13 - User engagement and social media

pp 137-148

14 - Significant others: user studies and digital preservation

pp 149-158

15 - The shift to mobile devices

pp 159-166

16 - Resource discovery for research and course design

pp 167-178

17 - Support for users within an educational or e-learning context

pp 179-188

PART 4 - USER STUDIES ACROSS THE CULTURAL HERITAGE SECTOR

pp 189-190

18 - User studies in libraries

pp 191-198

19 - User studies in archives

pp 199-206

20 - User studies in museums: holding the museum in the palm of your hand

pp 207-216