Workplace Studies: Recovering Work Practice and Informing System Design

doi:10.1017/CBO9780511628122

Workplace studies are of growing significance to people in a broad range of academic disciplines and professions, in particular those involved in the development of new technologies. This groundbreaking book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies. This book provides a valuable, multidisciplinary synthesis of the key issues and theoretical developments in workplace studies and a guide to the implications of such research for new technology design and the workplace.

‘I enjoyed the book and recommend it for those interested in workplace studies and the role of workplace studies in the design of technologies to support teams and collaborative work.’

Source: Computer Supported Cooperative Work

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Contents

Frontmatter
pp i-iv
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Contents
pp v-vi
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List of contributors
pp vii-ix
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List of figures
pp x-xi
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Preface
pp xii-xvi
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1 - Introduction
pp 1-26
- By Paul Luff, Jon Hindmarsh, Christian Heath
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Part 1 - Exploring the workplace
pp 27-28
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2 - Making a case: ‘knowledge’ and ‘routine’ work in document production
pp 29-45
- By Lucy Suchman
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3 - Design by problem-solving
pp 46-67
- By Graham Button, Wes Sharrock
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4 - Analysing cooperative work in an urban traffic control room for the design of a coordination support system
pp 68-91
- By Jacques Theureau, Genevieve Filippi
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5 - Expert systems in (inter)action: diagnosing document machine problems over the telephone
pp 92-140
- By Jack Whalen, Erik Vinkhuyzen
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6 - The critical role of workplace studies in CSCW
pp 141-149
- By Kjeld Schmidt
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7 - From individual action to collective activity and back: developmental work research as an interventionist methodology
pp 150-166
- By Yrjö Engeström
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Part 2 - The interface between research and design
pp 167-168
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8 - Analysing work practice and the potential role of new technology at the International Monetary Fund: some remarks on the role of ethnomethodology
pp 169-186
- By Richard H. R. Harper
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9 - Ethnography, communication and support for design
pp 187-214
- By John Hughes, Jon O'Brien, Tom Rodden, Mark Rouncefield
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10 - Where the rubber hits the road: notes on the deployment problem in workplace studies
pp 215-229
- By Bob Anderson
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11 - Situating workplace studies within the human-computer interaction field
pp 230-241
- By Liam J. Bannon
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12 - Analysing the workplace and user requirements: challenges for the development of methods for requirements engineering
pp 242-251
- By Marina Jirotka, Lincoln Wallen
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13 - Supporting interdisciplinary design: towards pattern languages for workplaces
pp 252-261
- By Thomas Erickson
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Bibliography
pp 262-280
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Index
pp 281-283
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Workplace Studies

Recovering Work Practice and Informing System Design

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Contents

Frontmatter
pp i-iv

Contents
pp v-vi

List of contributors
pp vii-ix

List of figures
pp x-xi

Preface
pp xii-xvi

1 - Introduction
pp 1-26

Part 1 - Exploring the workplace
pp 27-28

2 - Making a case: ‘knowledge’ and ‘routine’ work in document production
pp 29-45

3 - Design by problem-solving
pp 46-67

4 - Analysing cooperative work in an urban traffic control room for the design of a coordination support system
pp 68-91

5 - Expert systems in (inter)action: diagnosing document machine problems over the telephone
pp 92-140

6 - The critical role of workplace studies in CSCW
pp 141-149

7 - From individual action to collective activity and back: developmental work research as an interventionist methodology
pp 150-166

Part 2 - The interface between research and design
pp 167-168

8 - Analysing work practice and the potential role of new technology at the International Monetary Fund: some remarks on the role of ethnomethodology
pp 169-186

9 - Ethnography, communication and support for design
pp 187-214

10 - Where the rubber hits the road: notes on the deployment problem in workplace studies
pp 215-229

11 - Situating workplace studies within the human-computer interaction field
pp 230-241

12 - Analysing the workplace and user requirements: challenges for the development of methods for requirements engineering
pp 242-251

13 - Supporting interdisciplinary design: towards pattern languages for workplaces
pp 252-261

Bibliography
pp 262-280

Index
pp 281-283

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Workplace Studies

Recovering Work Practice and Informing System Design

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